Tune in to hear:

In this episode, we discuss the importance of storytelling and laughter in building client relationships, some tips for preparing for big public speaking engagements, tips for non-verbal communication in online conferencing and much more.

• Learn about Arthur’s professional journey and how he got to where he is today.
• Why does Arthur think communication is so important for professionals who need to guide clients with clarity and confidence?
• What is Arthur’s overall philosophy when it comes to communicating effectively?
• What role can storytelling play in financial advising and similar professions? Why do “facts fade and stories stick?”
• How does Arthur prepare for a big public speaking engagement?
• What are some techniques for drawing in an audience’s focus when a topic is dry and numbers heavy, like finance?
• What feedback mechanisms has Arthur found most useful for improving his own speaking practice?
• How does Arthur adjust his presentation style to suit the different types of audiences he encounters?
• What does Arthur think are some common communication habits or patterns that tend to erode confidence and how can financial advisors correct them?
• Does Arthur have any tips for using non-verbal communication, particularly when interacting on online conferencing?
• How can performers ensure that they are coming across as authentic?
• What daily or weekly routines help Arthur stay sharp physically, mentally and emotionally?
• How has Arthur learned from his failures, either professionally or personally?
• What practices does Arthur have in terms of life-long learning?
• What roles do discipline, consistency and mindset play vs. raw talent in terms of the performing arts?

Quote

“Victor Borge…had a great quote, and it was ‘laughter is the shortest distance between two people.’ I think that is so true. If you want to get someone to consider your point of view, get them to laugh. It lowers all the defenses - all the chemicals change in the body, the oxytocin shows up instead of the cortisol. I think that’s something that we forget, on a conscious level, but when we remind ourselves to do it…it makes a big difference when you’re working with your client.” - [05:35] Arthur Fratelli

Links

• Arthur Fratelli on LinkedIn
• “Hold Your Head Up” by Rod Argent
• The Amazing Arthur
• Arthur’s Linktree
• TedX Talk

Connect with Us

• Rusty Vanneman on LinkedIn
• Robyn Murray on LinkedIn