Saying sorry can indeed be the hardest thing. However, in healthcare, "sorry" can bring its own set of challenges. Pharmacists understand the impact of "sorry" in diffusing inflamed situations. But how can it be said in a way that promotes calm without crossing the legal line?

To find out, Amy Mignon, Professional Development pharmacist at PDL, and host of Be Risk Ready, is in conversation with Chandrika Derrick, a health and insurance lawyer at Meridian Lawyers and Georgina Woods, a registered pharmacist for nearly 30 years with a background working in community pharmacy and with several regulatory bodies.

Through their own experiences and valuable insights, you'll understand how to provide a professional and authentic response to regulators if a complaint is made, and how to say sorry to get the best outcome.

The Ageing Ideal is produced for PDL by:

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