Welcome to another episode of Better Car Washing Everywhere, the go-to podcast for car wash professionals and the car-wash curious. In today's episode, hosts Matt DeWolf and Fransua Perez are joined by Jordan O'Day from Wash Rescue to tackle one of the most pressing challenges in the industry: staffing.

If you've ever wondered how many people you really need to run a successful car wash, how to spot staffing blind spots, or how to build a strong team culture that goes beyond just filling positions, this episode is for you. The conversation dives deep into strategies for recruitment, the impact of staffing shortages on customer experience and business performance, and the critical importance of always being proactive - not reactive - when it comes to hiring.

Expect practical insights on crafting a solid hiring plan, developing your employees, and building a work environment people want to stick around for. Whether you're running a single site or looking to scale up, you'll find valuable advice on fostering leadership from within, creatively sourcing your next team members, and aligning employee experience with customer satisfaction.

So grab your headphones and get ready for a transparent, actionable conversation on solving staffing woes and setting your car wash operation up for lasting success.

Welcome back to Better Car Washing Everywhere! In this episode, host Matt DeWolf is joined by Fransua Perez and Jordan O’Day of Wash Rescue to dive into one of the hottest topics in the car wash industry: competition. As new car washes pop up and established giants move in, independent operators are feeling the pressure—should they be worried? Is their local market becoming oversaturated, or can competition actually be a good thing?

Matt, Fransua, and Jordan offer insights from their years in the industry, sharing real-world stories, data-backed guidance, and actionable strategies for thriving alongside new rivals. From adapting your services to standing out with top-tier customer experience, they unpack what it really takes to not just survive but flourish as the industry continues to grow and evolve. Whether you’re a seasoned operator or just car wash curious, this episode is packed with advice on building resilience, leveraging your strengths, and future-proofing your business.

Tune in for an honest, energetic conversation about fear, opportunity, and what it means to compete—and win—in today’s car wash landscape!

Welcome to another episode of Better Car Washing Everywhere, the podcast where car wash professionals—and the car wash curious—gather for authentic, transparent, and sponsor-free conversations. In this episode, host Matt DeWolf dives into the heart of what sets exceptional car washes apart: their people and the strategies behind building strong, resilient teams.

Joining Matt is Jeff Fazio of Preferred Car Wash Advisors, who brings a wealth of experience from both the operational and equipment sides of the industry. Together, they unpack the vital concept of “wash strategy”—not just about choosing the right nozzles or chemistry, but crafting a holistic, regionally-tailored approach that ensures consistent, high-quality results. Jeff also shares his philosophy on talent development, explaining why building a deep bench of skilled, well-trained staff is essential for growth, customer experience, and long-term success.

If you’re looking for practical insights on recruiting, training, and retaining top talent—or you want to learn how a thoughtful wash strategy can make all the difference—this episode delivers.