Beyond the Point of Sale (POS)- How AI is Changing How Customer Interaction Happens
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Beyond the Point of Sale (POS)- How AI is Changing How Customer Interaction Happens
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Job displacement is not a fake thing right now. Increasing risk of displacement as self-checkout and automated payment technologies become more common in workplaces. The most successful businesses will augment human skills, emphasizing valuable traits like negotiation, empathy, and strategic thinking that AI can't replace. A major driver of this change is the ability of technology to cut labor costs. Tune in to this episode to see if technology is hurting the customers interaction with human employees of certain companies.
#laborforce #laborcosts #labor #customer #customerexperience #customerservice #AI #selfserve #selfcheckout #workforce #kiosks #POS #checkout