Breaking Down Knowledge Silos - A Practical Guide for Professional Service Leaders (WiPS #18)
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Breaking Down Knowledge Silos - A Practical Guide for Professional Service Leaders (WiPS #18)
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In this episode of Winning in Professional Services, we discuss the crucial aspects of knowledge sharing within a company. We cover two main perspectives: staying informed about day-to-day operations across teams and having well-documented processes to ensure smooth onboarding of new employees. Discover strategies to manage knowledge effectively and maintain seamless operations during employee turnover. Connect on LinkedIn: Scott Pressimone: https://www.linkedin.com/in/scottalanpress/ Matteo Trovato: https://www.linkedin.com/in/matteotrovato/ Winning In Professional Services: https://wipspod.com/ Growth Connect: https://growthconnect.io/ RevPath: https://www.revpathplus.com/
Timestamps:
0:00 - Episode introduction on knowledge silos
6:05 - Key downsides of knowledge silos
7:10 - Impact on new hires and onboarding
14:35 - American vs European company cultures
20:41 - Quick wins for reducing silos
22:38 - Importance of daily stand-ups
28:43 - Methods for tracking stand-ups
34:40 - Documenting processes and SOPs
37:54 - Cross-team collaboration strategies
39:42 - Closing thoughts on maintaining structure