Transformational Leadership: Insights from Christopher Justice

In this episode of Bridges to Excellence, host Desmond Nicholson converses with Christopher Justice, a seasoned CEO with a track record of transforming businesses in the fintech sector. They discuss the nuances of leadership, scaling companies, and strategic decision-making, with a focus on Chris's extensive experience including his tenure at Global Payments, Fiserv, and Pavilion Payments. Chris shares his insights on overcoming challenges during a complex business carve-out and the importance of mentorship in his career. The episode also features perspectives on leadership styles, work-life integration, and the role of CEO Coaching International in helping executives grow and succeed.

00:00 Introduction to Bridges to Excellence

01:10 Meet Christopher Justice: A Six-Time CEO

06:38 Chris's Career Journey in Payments

10:14 Joining CEO Coaching International

12:20 Challenges and Strategies for CEOs

20:03 The Pavilion Payments Carve-Out

28:51 Personal Insights and Mentorship

32:31 Lightning Round and Final Thoughts

Contact Information:

email: chrisjustice@ceocoaching.com

Book an Appointment:

https://ceocoachinginternational.com/coach/christopher-justice/

In this episode of Bridges to Excellence, host Desmond Nicholson interviews Damian Tanenbaum, a seasoned leader in the payments and fintech industry. Damian shares his incredible journey being of humble beginning from Brooklyn, New York to becoming the Chief Customer Officer at One Inc. He recounts his career milestones at giants like First Data, Heartland Payments, TSYS, and Ingenico, along with his entrepreneurial ventures and his passion for martial arts. The conversation dives deep into his leadership philosophy, the role of data analytics and AI in customer experience, and the importance of balancing professional and personal life. Damian also discusses his foray into acting and the lessons he's learned along the way, offering actionable takeaways for anyone aspiring to excel in their career.

00:00 Introduction to Bridges to Excellence

00:35 Meet Damian Tannenbaum

04:20 Damian's Early Life and Career Beginnings

08:43 Climbing the Corporate Ladder

11:45 Venturing into the Philippines

14:08 Heartland Payment Systems and Beyond

15:15 Joining Fifth Third and Pivotal Payments

16:48 Cayenne and the TSYS Acquisition

20:11 Navigating Global Payments and BJJ Link

21:32 Engenico and the COVID Challenge

23:29 Consulting and Joining One Inc.

29:50 The Role of Data Analytics and AI

30:38 Leveraging AI in Customer Experience

32:01 The Role of AI in Call Centers

33:00 Transition to Personal Passions

36:25 From Martial Arts to Acting

38:06 The Journey of a Martial Artist

43:13 Leadership and Mentorship Insights

45:36 Balancing Work and Life

49:41 Advice for Beginners and Companies

58:14 Future Endeavors and Final Thoughts

Summary:

In this episode of "Bridges to Excellence," host Desmond Nicholson welcomes Laura Gibson-Lamothe, the Executive Director of the Georgia FinTech Academy. Laura takes us through her incredible journey from a globally diverse upbringing, through a multifaceted career in the FinTech industry, and into her current role. The podcast dives deep into the objectives she aimed to achieve upon stepping into her role in January 2023, including enhancing strategic industry partnerships, increasing student engagement, and boosting the visibility and reputation of the academy.

Laura shares insights about the Academy's programs and partnerships, highlighting FIS as a top sponsor. She outlines her strategic efforts for increasing diversity, equity, and inclusion (DEI) within the academy, ensuring a broad representation of students entering the FinTech sector.

Listeners will also get a glimpse of international partnerships, such as the Transatlantic FinTech Exchange in Ireland, and the move to integrate innovative educational models like student exchange and apprenticeship programs. Laura discusses the importance of mentorship in her career and the Academy, offering a heartfelt acknowledgment of mentors who shaped her professional journey.

Desmond and Laura wrap up with a discussion about her leadership style, future goals for the Georgia FinTech Academy, and her personal motivators. Tune in to get inspired by Laura's story and to gain practical insights into the evolving landscape of FinTech education.

Be sure to subscribe to the Bridges to Excellence podcast so you don't miss an episode and remember: the more you expect from yourself, the more you excel.

Key Highlights:

• Introduction to Laura Gibson-Lamothe and her early life experiences.
• Laura's objectives and achievements as Executive Director.
• Strategic partnerships with top-tier companies like FIS.
• The Georgia FinTech Academy's focus on DEI.
• International collaboration for advancing FinTech education.
• The role of mentorship in professional growth.
• Laura's leadership style and vision for the Academy's future.
• Insights into career opportunities in the FinTech sector.

For more information, visit the Georgia FinTech Academy on LinkedIn, Instagram, YouTube, and their official website at georgiafintechacademy.org.

Be sure to subscribe to the Bridges to Excellence podcast so you don't miss an episode and remember: the more you expect from yourself, the more you excel.