Page de couverture de Captive Conversations

Captive Conversations

Auteur(s): Adam at Captive Wifi
Écouter gratuitement

  • Résumé

  • We're gearing up with our camera and mic to dive into the heart of the hospitality sector. We will be connecting with tech, operations gurus, and marketing leaders from the brands you admire. 🌟 🎙️ We're on a mission to uncover their personal journeys, brand stories, and unique paths these amazing people have taken into hospitality. It's time to shine a spotlight 🔦on the unsung heroes who make this industry amazing.
    Adam at Captive Wifi
    Voir plus Voir moins
Épisodes
  • Speed of Light: Pioneering Tech Solutions in Hospitality

    Speed of Light: Pioneering Tech Solutions in Hospitality
    Jun 16 2024
    Can mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills. Journey with us through Michael’s fascinating career filled with rapid changes and bold decisions. Hear the gripping story of how he navigated from a beloved business to facing global redundancy, undertaking 42 interviews in just 14 days before finding his fit at Lightspeed as a country manager. Discover the intricacies of autonomy, cultural alignment, and the dynamic landscapes of the tech and hospitality sectors. Through his experiences, Michael sheds light on the diverse markets within Europe and the exceptional leaders driving innovation in each region. Explore the innovative shifts at Lightspeed, where trust in leadership has revolutionized processes and fostered genuine customer relationships. We'll dive into their market strategies, the expansion of a new sales team in London, and the importance of finding passionate individuals. From global team collaboration to advancements in frictionless loyalty platforms, this episode uncovers the transformative power of technology in hospitality and retail. Don’t miss our discussion on the best hospitality experiences and the value of community and storytelling in this ever-evolving industry. Highlight Timestamps (01:58 - 03:44) Importance of Communication in Hospitality (10:09 - 10:57) Tech Hospitality (17:23 - 18:15) Streamlining Processes for Increased Efficiency (21:06 - 22:38) Improving Visibility and Customer Communication (26:59 - 28:04) Enterprise Distribution and Market Strength (33:02 - 34:18) Capturing Customer Information Through Payment (48:05 - 49:00) Accessible Team Support for Business Growth (58:29 - 59:15) Comparing Lightspeed in Hotel Operations (01:04:12 - 01:05:06) Scheduling for Business Operations Keywords Communication, Hospitality, Customer Service, Team Cohesion, Empowering Staff, Face-to-Face Interactions, Professional Grounding, Communication Proficiency, Career Journey, Industry Transitions, Autonomy, Cultural Fit, Tech Sector, Hospitality Sector, Leadership, Trust, Streamlined Processes, Sales Teams, Global Team Collaboration, Customer Satisfaction, Market Innovation, Payment Solutions, Frictionless Loyalty Platforms, Strategic Partnerships, Future Innovation, Best Hospitality Experiences, Community Storytelling, Technology, Government Investment, Tech Adoption, Burgers, Restaurants, Hotel Experiences, Digital Hospitality, LinkedIn Live, Networking, Hospitality Leaders, Industry Experts, Storytelling, Community, Knowledge Sharing
    Voir plus Voir moins
    1 h et 11 min
  • Blending Innovation - Evolutionizing Training in Hospitality

    Blending Innovation - Evolutionizing Training in Hospitality
    Jun 10 2024
    In this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry. Jonah discusses the impact of short-form video on platforms like TikTok for customer engagement and brand building, noting its effectiveness in training and employee empowerment. The conversation also explores the unique role of storytelling and video in enhancing business outcomes. Jonah's transition from advertising to tech startup founder is also covered. His journey through the pandemic led to a pivot towards user-generated content for training in the restaurant sector. This shift was catalysed by his experience at Antler. The podcast touches on the diverse backgrounds of Blend's co-founders, their vision for the company, and their approach to making tech accessible without a deep tech background. It concludes with discussions on the broader implications of technology in training, the importance of adapting to changes like online tracking limitations, and the ongoing need for innovation in how businesses train and retain their staff. Key Highlights: 00:00:00 - Blend's Journey: From Startup to Hospitality Tech Leader 00:03:49 - From Film to Hospitality Tech: My Journey 00:14:04 - From Advertising to User-Generated Content: The Birth of Blend 00:18:21 - Transforming Hospitality Training: From Problems to Solutions 00:30:32 - Engaging Modern Mobile Workers with Blended Learning 00:38:32 - Empowering Deskless Workers Through Digital Hospitality 01:00:54 - Connecting with Customers: The Hospitality Advantage Website Links Blend - https://www.blend.ai Pujol Restaurant - https://pujol.com.mx/eng Peckish AI Stock Control https://iampeckish.com Fallow Tiktok - https://www.tiktok.com/@fallow_restaurant Bleecker - https://www.bleecker.co.uk Burger & Beyond - https://burgerandbeyond.co.uk Black Bear Burger - https://www.blackbearburger.com Truffle Burger - https://www.truffle-london.co.uk
    Voir plus Voir moins
    1 h et 4 min
  • Digital Marketing Mastery with Kitty Newman from Trapeze Media

    Digital Marketing Mastery with Kitty Newman from Trapeze Media
    Jun 2 2024
    Join us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to evolving digital privacy norms. The episode takes a lighter turn with a fun comparison of Tim Tams and Penguin biscuits, followed by a culinary journey featuring unique dishes like the Lotus Biscoff Burger from Filthy Buns and the peanut butter burger from Bobo Social. We explore Brighton's dynamic food scene, discussing favourites like Burnt Orange and the buzz around Shelter Hall's opening. We also discuss the evolution of marketing tools, the intricacies of social media management, and the necessity of targeted social media training in businesses. Kitty offers tips on crafting successful marketing strategies for eateries, balancing engaging content with social media efforts, and adapting to the changing landscape of loyalty and email marketing. This episode is filled with valuable insights and anecdotes, perfect for anyone keen on the interplay of tech, marketing, and hospitality. Don’t miss out on these expert strategies and captivating stories! ➡️ (00:12) - Tech Trends in Hospitality Marketing ➡️ (13:09) - Comparing Penguin and Tim Tam ➡️ (17:37) - Hospitality Trends and Recommendations ➡️ (27:24) - Journey Into Digital Marketing Industry ➡️ (33:22) - Evolution of Marketing Tools in Hospitality ➡️ (37:50) - Evolution of Loyalty and Email Marketing ➡️ (45:06) - Effective Marketing Strategies for Eateries ➡️ (53:20) - Digital Marketing Strategies for Restaurants ➡️ (01:06:24) - Social Media Training and Strategy Podcast Links ⁠Trapeze Media⁠ Filthy Buns - for your savoury sweet burger Burnt Orange ⁠Shelter Hall - Best Foodhall in Brighton⁠ Appetite App Data Hawks TableReady.io Airship Red Cat - Plaform Tenzo #HospitalityMarketing #KittyNewman #TrapezeMedia #DigitalMarketingInsights #CulinaryAdventures #FoodTrends #MarketingStrategies #SocialMediaManagement #LoyaltyApps #EmailMarketing #CaptiveConversationsPodcast #AnalyticsTrends #TechnologyInHospitality #CulinaryRecommendations #BrightonFoodScene #CustomerRetention #TechSavvyMarketers #CookieDepreciation #RestaurantMarketing #FoodAndTech
    Voir plus Voir moins
    1 h et 11 min
Voir plus Voir moins

Ce que les auditeurs disent de Captive Conversations

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.