To learn more about Breakthrough Academy, click here: https://trybta.com/EP283

Take our five minute quiz and get a custom Contractor Growth Scorecard: https://trybta.com/DL283

Eric Olson found a way to squeeze an extra 200 thousand dollars of profit out of work he was already doing.

His secret weapon? Change orders.

In today’s episode, Eric is going to talk us through:

- The exact strategy he used to 4X his profits on all change orders

- Why getting this wrong can leave you with angry clients, a frustrated team and zero dollars in the bank

- And how to get your team stoked about maximizing profit at all levels of the organization.

Eric Olson is a Breakthrough Academy Member and Owner of Olson Defendorf Custom Homes in Texas.

He has worked Breakthrough Academy coaches and community members over the years to create bulletproof systems in his business that have significantly improved his profit, cash flow and personal life.

Learn more about Olson Defendorf Custom Homes: https://www.odcustomhomes.com/

00:00-Intro

06:17-Incentivizing Project Managers

12:18-Pricing Logic

16:55-Profit Sharing Expansion

24:06-Collection Process Timing

28:48-Tracking Change Orders

34:14-Schedule Management Updates

40:58-Systems Optimization Change

To learn more about Breakthrough Academy, click here: https://trybta.com/EP282

Ready to build smarter? Meet Breakthrough Academy at Build Show Live in San Antonio, Sept 10–12. Use code BTA26 for 25% off. Click the link to register: https://www.buildshowlive.com/

Take our five minute quiz and get a custom Contractor Growth Scorecard: https://trybta.com/DL282

Most contractors struggle to build four to ten homes a year. Today’s guest, Charlene Barrett sold six hundred. That's hundreds of millions in sales.

Today we're going to go through:

- What contractors get wrong about scaling from 1 to 10 million,

- How to use referrals and reviews to supercharge sales,

- And how to deliver world-class services that customers love, at scale.

Charlene is a Breakthrough Academy coach and former Director of Sales and Marketing for a top North American builder, where she worked for over 12 years.

She is a true expert in customer experience and sales, so don’t miss this episode if this is something you’re interested in improving.

00:00-Intro

04:59-Service vs experience

06:25-Creating wow moments

11:57-Negative customer experiences

15:00-Systemizing customer experience

23:02-Driving five-star reviews

32:55-Generating customer referrals

40:37-Insights on coaching

To learn more about Breakthrough Academy, click here: https://trybta.com/EP281

Ready to build smarter? Meet Breakthrough Academy at Build Show Live in San Antonio, Sept 10–12. Use code BTA26 for 25% off. Click the link to register: https://www.buildshowlive.com/

Take our five minute quiz and get a custom Contractor Growth Scorecard: https://trybta.com/DL281

When most contractors think about disaster planning, they picture insurance policies, backup equipment, and emergency contacts.

But what if the real question is this:

Would your team know what to do if you weren't there?

BTA Members Curt Janzen and Kevin Boschee from Beyond Foam got an answer to that question when they found themselves in the worst case scenario:

Their shop burned down. While they were on a business trip. Hundreds of miles away.

In a matter of hours, their team had to make decisions, communicate with customers, protect equipment, coordinate next steps, and keep the business moving forward—all without waiting for the owners to swoop in and save the day.

The result wasn't luck.

It was the outcome of years spent building a business that didn't depend on them for every decision.

00:00-Intro

02:03-Operational Impact of a Fire

09:27-Initial Team Response

13:08-Enabling Structural Systems

18:45-Supporting Team Emotionally

24:21-Insurance Process Lessons

30:08-Overall Key Takeaways