In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of data for consistency and quality, and the impact of emerging technologies like automation and AI. The conversation highlights the importance of documentation and the potential of AI in transforming business operations. Overall, the episode emphasizes the need for continuous learning and open-mindedness in the ever-evolving technology landscape.

Takeaways
Adapting across industries requires a mindset of continuous learning and being open to new experiences.

Working in the service industry can provide valuable skills in managing clients and expectations.

Technology plays a crucial role in small business growth and scalability, even in seemingly non-tech industries like food trucks and counseling.

Data is essential for enhancing customer relations and service delivery, as well as making informed decisions about business operations.

Emerging technologies like automation and AI have the potential to revolutionize business processes and improve efficiency.

Chapters

00:00
Introduction and Holiday Plans

01:08
Introduction of Guest: Shane Mishler

02:00
Transitioning Across Industries

04:33
Key Skills and Mindsets for Adapting Across Industries

06:44
Different Paths to Success

07:43
The Value of Working in the Service Industry

09:00
Transition to SD Tech

13:23
Starting a Franchise Model

17:04
Role at SD Tech and Franchise Clients

20:16
Utilizing Data for Consistency and Quality

22:12
Using Data to Enhance Customer Relations and Service Delivery

26:29
The Role of Technology in Small Business Growth

30:03
Emerging Technologies Impacting Business Operations

35:01
Embracing Technology and Having Conversations