“Agents” are everywhere—but most enterprise pilots still stall. In this HSO episode, we cut through the hype and give you a workable playbook. Our guest, Fraser Paine (Head of AI & Global Pursuits, HSO), defines what an agent really is, maps the maturity curve from Level 1 (call-and-response) to Level 3 (orchestrators), and introduces the Three T’s—Tasks, Tools, Triggers—so you can diagnose where you are and what to build next. We unpack why 95% of pilots fail (hint: culture and adoption, not just model accuracy), and how to flip your approach: don’t buy AI—hire it, onboard it like a new team member, and iterate in sprints with measurable checkpoints. We close with a pragmatic look ahead at domain-specific models and what that means for your 12–18 month roadmap.

You’ll learn:

A practical definition of AI agents and a clear L1 → L3 maturity model.

The Three T’s framework to design, scope, and govern agents.

Why adoption beats accuracy—and how to avoid the “HR bot with 10 PDFs” trap.

An iteration plan to climb from 60% → 85–90% satisfaction (and how to measure it).

How to align CTO/CIO + CEO to remove change-management roadblocks.

What’s next: domain-specific models and where to place your bets.

Perfect for: Leaders moving from proof-of-concept to production who want agents that ship value, not slideware.