Who is currently managing the customer-centric role for your online business?

As the business owner, it could be you. It could also be your virtual assistant, your OBM, or any number of other people. But the real question is: Are they the right person to be in this customer-centric seat, or did they just land there by default?

In this episode, you’ll learn:

• Who handles the customer experience & service in most online businesses
• The minimum skills needed for someone in a customer-centric role
• How to determine if the person in charge of your customer experience is the best person for this role

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

If you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

And as shared at the end of this episode, I would LOVE to hear from you. If you have any feedback about this first mini-series or if you have any suggestions for our next mini-series, please drop us an email at heycx@scarlettandco.ca.

Episode Transcript: CX Legacy Podcast MS1, EP6 - Audio Transcript