Ep 2.6 - Online Business Insights from a Fast Food Fiasco
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Ep 2.6 - Online Business Insights from a Fast Food Fiasco
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À propos de cet audio
When you think of businesses known for their customer experience, what’s one brand that comes to mind?
For me, one of those brands has always been McDonald’s. They’re frequently used as a benchmark in customer service training. However, that doesn’t mean they always get it right, and in this episode, I’m sharing the customer experience lessons I took away from a recent trip to this well-known fast food restaurant.
By the time you finish listening, you’ll learn:
What happened during my latest drive-thru experience at McDonald’s
The importance of balancing having fun at work with providing quality service
The reason you need to pay attention to how customers interact with your business
How to make your customers feel valued, seen, and heard
Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.
To snag our freebie, Audit & Amplify Worksheet, click here. It’s a great starting point for objectively reviewing your business’ various offer journeys and customer experience.
And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program!