Ep 2.7 - How to Retain Customers After a Negative Experience
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Ep 2.7 - How to Retain Customers After a Negative Experience
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Would you consider returning to a business you had a bad customer experience with?
Retaining customers after a negative experience with your business can be extremely challenging. However, it’s not impossible — especially when we’re willing to listen and respond to what our customers are telling us. In this episode, I’m sharing how a business recently recovered my loyalty with their response to my feedback.
By the time you finish listening, you’ll learn:
How responding to customer feedback impacts customer retention
The value of providing thoughtful and personalized responses to feedback
How to demonstrate accountability, compassion, and gratitude for customer feedback
Why it's essential to put yourself in the customer's shoes
Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.
To snag our freebie, Audit & Amplify Worksheet, click here. It’s a great starting point for objectively reviewing your business’ various offer journeys and customer experience.
And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program!