Ep. 55 Adapting to changing customer expectations in the telco sector
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Ep. 55 Adapting to changing customer expectations in the telco sector
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In this episode of Veriff Voices, we explore the challenges and trends in the telco sector, particularly regarding customer onboarding and fraud prevention, with Niklas Kagevik, Head of Product Management at Swedish telco Tele2. Discover how Tele2 streamlined the onboarding process and enhanced customer experience, while also addressing fraud risks. The conversation also touches on the future of digital identity in the telco industry, especially with the rise of eSIM technology.
[00:58] Introduction to Tele2 and Niklas Kagevik
[02:06] Current trends and challenges in the telco sector
[03:09] Customer onboarding and fraud prevention challenges
[05:42] Choosing Veriff and implementation
[09:18] Compliance, flexibility, and rule setting
[12:32] Impact of Veriff on fraud rates
[15:52] Customer experience and operational benefits
[20:03] Future of digital identity in the telco industry
[22:33] Tele2’s future plans
Read more about this conversation on our website.