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After a workplace injury, most people think they’re dealing with someone who’s “on their side.” But what if that’s the biggest misunderstanding in the whole process? In this episode of The Verdict, Clarke talks with workers’ comp attorney Brian Groesser to discuss the real role of insurance adjusters.

They explain how adjusters — even the nice, polite ones — are not neutral parties, but trained professionals whose job is to reduce costs, limit medical treatment, and get you back to work as quickly as possible. Brian, who spent nearly two decades working with adjusters, shares how their job is structured to protect the insurance company — not the injured worker. This is a must-listen for anyone hurt on the job who’s wondering if they can “just work it out” with the insurance company.

Here’s what we discuss in this episode:

📉 What an adjuster’s job really is — and it’s not helping you

📞 Why polite questions can be part of a cost-cutting strategy

🚫 Why “adjusting” your claim often means downward

💼 Understanding the insurance company’s profit model

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