Episode 12- The Unsung Heroes of Downtime: A Hospital's Cyber Resilience- With Katrina Brown.
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Episode 12- The Unsung Heroes of Downtime: A Hospital's Cyber Resilience- With Katrina Brown.
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In this episode, Chief Nursing Officer Katrina Brown recounts her experience managing a cyberattack at USA Health Providence Hospital. The attack severely impacted the hospital's Electronic Medical Records (EMR) and other critical systems, leading to a significant decrease in efficiency and a necessary reduction in patient census. Brown highlights the crucial role of strong leadership and well-practiced downtime procedures, noting the unexpected challenges like nurses' inability to read cursive doctor's orders and the use of cowbells as a call light system. Despite the month-long disruption, the hospital maintained patient safety with no serious incidents. The community's self-diversion to other hospitals was an unforeseen outcome, and patient trust was quickly regained post-recovery. Brown emphasizes that the benefits of digitized healthcare outweigh the cyber risks, advocating for robust preparation and frequent downtime drills for all healthcare organizations.