Join host Rob Shapiro, DPT, COMT, NKT as he sits down with special guest David Melchiori, DPT, in this enlightening episode of "In The Mind Of" podcast. Dave, a seasoned professional with years of experience in the field of physical therapy, shares his insights on leading a successful PT clinic and providing exceptional customer service.

In this engaging conversation, Rob and Dave delve into various topics including the importance of the "hospitality reflex" in customer service, the role of individual strengths in fostering patient engagement, and the dynamic nature of adapting clinic values to diverse communities. Dave's background in hospitality and physical therapy shines through as he discusses the art of building a unique patient experience while maintaining a strong foundation of values.

They explore the challenges and opportunities faced by clinics during the post-COVID recovery phase, emphasizing the need for agile thinking and community engagement. Dave highlights the significance of establishing doctor-patient relationships, empowering employees to become autonomous problem solvers, and finding ways to stand out in a competitive healthcare landscape.

Dave's personal experiences and anecdotes, including his encounter with exceptional customer service during a trip to Saint Thomas, provide valuable insights into creating lasting patient connections. Whether you're a physical therapy professional, a business leader, or simply interested in the intersection of customer service and healthcare, this episode offers valuable takeaways on how to lead and thrive in the world of PT clinics.

Tune in to this episode of "In The Mind Of" for an engaging discussion on customer service, clinic leadership, and creating an outstanding patient experience.