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In this episode, David and Lucas are joined by Dori Epstein, a Senior Business Advisor at the Institute for Automotive Business Excellence. Dori emphasizes the importance of developing a strong organizational culture, prioritizing emotional intelligence and leadership development. She highlights that shops focusing on these areas attract more committed employees seeking long-term careers rather than just jobs. David and Lucas discuss their experiences, including the challenges of maintaining a healthy work environment and the significance of self-awareness in business relationships.

00:00 Preserving Self in Business Coaching

04:36 Boost Revenue Through Emotional Intelligence

07:27 Fostering Purposeful Employee Engagement

11:41 Workplace Truths and Authority Struggles

13:54 "Understanding Different Perspectives"

18:57 Robots: Future Cleanup Providers

20:50 Office Culture Shift: Complaints Over Productivity

22:55 Hollow Titles and Empty Promises

26:29 "Culture of Open Communication"

30:15 "Know Their Endgame or Avoid"

33:51 Tree-Hugger vs. Job Reality

37:30 Bitter Mechanic's Legacy

40:37 Rewiring Mental Patterns

43:20 Overcoming Fear of Flying

46:46 Boost Business with Emotional Intelligence

48:23 "Culture's Role in Business Success"

52:03 Resolving Conflicts Collaboratively

54:40 David's Competitive Nature Lacks Grace