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What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and reputational harm after a violent crime.

We walk through the real-life case of a triple homicide in New York, explore the limits of standard property policies, and share practical steps adjusters can take—like filing restitution letters and documenting coverage explanations. We also broaden the conversation to include business interruption coverage, active shooter insurance, and California’s workplace violence prevention requirements.

This is one of those episodes where claims handling meets crisis management.

Tune in for insight, empathy, and the tools to guide insureds through the aftermath of trauma.

🔗 Mentioned in this episode:
• Article by Chantal Roberts & Nancy Germond: How Active Assailant Insurance Can Help Your Business Survive
• Contact: Paul Marshall, McGowan Programs – Active Shooter Division pmarshall@mcgowanprograms.com

🗓️ Next Episode drops July 3: Adjuster Super Powers – just in time for the long weekend.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

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