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Experience Matters

Experience Matters

Auteur(s): Nate Brown
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À propos de cet audio

 This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!2023 Arise Virtual Solutions Gestion et leadership Économie
Épisodes
  • A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

    A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines
    Jun 29 2023
    Jeremy Hyde packs a SERIOUS punch in this dynamic episode. From evolving customer expectations, to forging the circle of psychological safety with employees, to creating a "Voice of the Agent" playbook, this conversation has something for every CX leader.
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    31 min
  • Accelerated CX Innovation: Aaron Eden of Intuit

    Accelerated CX Innovation: Aaron Eden of Intuit
    Jun 13 2023
    Are you feeling stuck on the path of your CX transformation? This episode with Aaron Eden of Intuit is exactly the kick you need. We share tremendous insights on how to drive customer-centric innovation that will yield huge results in an accelerated timeframe. From "The Lean Start-In" to the famous Intuit "Design for Delight" philosophy, this power-packed episode is sure to inspire!
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    32 min
  • The Challenge of Effective Automation: Sheryl Walton of Autodesk

    The Challenge of Effective Automation: Sheryl Walton of Autodesk
    May 7 2020
    Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years.
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    13 min

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