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Frustrated Customers Might Be Your Best Growth Segment with Iuliia Shnai | Horizons Pod

Frustrated Customers Might Be Your Best Growth Segment with Iuliia Shnai | Horizons Pod

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 Listen now on YouTube, Spotify, and Apple.—Iuliia Shnai is a co-founder of Papermark, an open-source DocSend alternative, who transitioned from academia to indie hacking and built multiple viral tools by learning to code in public.Here’s some of my takeaways from this week’s episode…1/ 🎯 Product-Market Fit > Perfect ProductFirst launch doesn't need to be perfect - Papermark started with basic features and incomplete payment processing, yet customers still paid. Focus on solving a clear pain point first, then iterate based on real usage.2/ 🔄 Test Fast, Double Down on WinnersExperiment across multiple channels but be ruthless about cutting what doesn't work. Papermark tested 14+ marketing channels but only continued with 3 that showed real traction.3/ 💰 Don't Self-Limit Your PricingStart with lower tiers but always test higher price points - you'll never know if people will pay more unless you offer it. Papermark's highest tier became their fastest-growing segment after adding it despite initial hesitation.4/ 🎯 Alternative Marketing > Category CreationPosition against established competitors when possible. Papermark found success marketing as "DocSend alternative" because people actively search for alternatives when unhappy with market leaders.5/ 📊 Natural Virality > Forced Virality Build viral loops into core product functionality rather than forcing artificial sharing. Papermark grows through natural document sharing rather than "invite friends" campaigns.6/ 💪 Quick Content > Perfect ContentStart with 1-hour SEO articles to test performance, then improve pages that show traction. Don't over-invest in content before validating its impact.7/ 📱 Know Your Audience's PreferencesDifferent audiences respond to different tactics - enterprise customers didn't engage with micro-tools while marketing audiences loved them. Tailor approach to target customer behavior.—Where to find Iuliia Shnai:* LinkedIn: https://www.linkedin.com/in/iuliia-shnai/* X: https://x.com/shnai0—In this episode, we cover:00:00 Introduction and Background 01:18 Early Product Development Experience 04:49 Transition from Academia to Startups 09:16 Discussion of Educational Technology 12:19 Early Marketing Strategies 18:08 Learning to Code and Building Tools 35:51 Marketing Attribution and Analytics 42:11 Product Development Strategy 47:00 Social Media Marketing Impact 56:25 Pricing Strategy Discussion 1:06:00 Micro Tools and Market Fit 1:08:42 Lightning Round Q&A—Obligatory disclaimer: I've worked at YouTube and Google for about a decade in various marketing teams. Nothing I say in my personal spaces is necessarily endorsed by them. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit horizonspod.substack.com

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