Interview with Wards Printing Owner Arthur Williams On this episode of Good News York, host Matt Masur from Growth Mode Content interviews Arthur Williams, the owner of Wards Printing, a minority-owned certified screen printing business. Arthur shares the story of his transition from a 20-year career as a pharmaceutical rep to owning and operating Wards Printing. He discusses the services his company offers, including screen printing, embroidery, signage, promotional products, graphic design, and 3D printing. Arthur also explains the importance of their Minority Business Enterprise (MBE) certification and how it benefits both his business and clients. The episode highlights the importance of building strong community ties and customer relationships, and previews upcoming content from Retro Game Con and shout-outs to show sponsors. 00:00 Introduction and Welcome 00:47 Meet Arthur Williams of Wards Printing 01:15 Arthur's Journey from Pharmaceuticals to Printing 02:08 Real-Life Testimonial and Services Offered 02:58 Expanding into Construction and Signage 04:14 3D Printing and Additional Services 06:14 Minority Business Certification Process 07:50 Opportunities for Minority-Owned Businesses 09:47 Community Ties and Business Growth 11:58 Understanding Internal Sales 12:35 Pharmaceutical Sales Skills in Business 14:17 Current Business Challenges 15:19 Expanding Business Services 16:45 Face-to-Face Customer Interaction 20:05 Design and Customization Services 21:15 Conclusion and Contact Information 22:24 Upcoming Events and Sponsor Shoutout