In the premiere episode of Pest Empire Builder, host Matt Williams introduces Steven, General Manager of Pest Nation, to discuss scaling a pest control business through effective systems and a strong company culture. With 15 years in the industry, Steven shares his journey from North Carolina to leading Pest Nation’s expansion into Atlanta, Orlando, and Nashville. He emphasizes simplifying sales processes using cost-effective tools like Google’s suite to reduce friction and overhead. Steven highlights the power of listening to frontline employees to identify inefficiencies and empowering teams to build their own systems, fostering accountability and trust. Through stories of transparent leadership and the value of mastermind groups like Pest Empire Builder (PEB), this episode offers actionable insights for business owners aiming to grow efficiently while cultivating a supportive team environment.

Key Takeaways:

• Simplify Processes: Use simple, existing tools to streamline sales and operations for scalability.

• Empower Employees: Grant teams authority to refine systems, reducing bottlenecks and building ownership.

• Listen Actively: Frontline feedback reveals critical pain points to improve efficiency.

• Build Trust: Transparent, humble leadership aligns departments and drives collective success.

• Leverage Community: Mastermind groups like PEB provide strategies and perspectives to accelerate growth.

• “Keep it simple and listen to your people—they’ll show you where the friction is.” — Steven