What happens when two strangers are tasked with connecting an entire neighbourhood? In this revealing conversation, Community Connectors Saskia and Chloe share their transformative journey working in Norwich's Mancroft ward over the past three years with The Shoebox Enterprises CIC.

Their story begins with hesitation and uncertainty, as they navigated unfamiliar streets with nothing but a map and a mission to discover community assets. What unfolds is a remarkable transformation – not just of the neighbourhood, but of the Connectors themselves. "This job has physically changed my whole outlook on life," Chloe reveals, describing how the role shifted her perspective from being a passive resident to an active community member.

The pair take us behind the scenes of their most challenging yet rewarding task: door knocking. Initially terrified of rejection, they discovered the profound impact of simply showing up on doorsteps with genuine curiosity. Through these conversations, they uncovered isolated elderly residents, hidden talents, and neighbours who'd lived meters apart for decades without ever speaking. Most surprisingly, they discovered that many people simply needed "permission" to take ownership of their community spaces.

Their work has sparked tangible change across Mancroft – from resident-maintained flower beds to thriving social hubs like the St George's Hotspot and the Arts Table children's group.

With over 5,500 conversations documented across Norwich, the insights gathered now serve as evidence for community initiatives and funding applications.

As the project concludes, Saskia and Chloe don't see an ending, but a springboard for continued community action. Their parting wisdom? Inspired by the principles of Asset-Based Community Development: look for what's strong, not what's wrong. The most valuable assets in any community are often hiding in plain sight – they're the people themselves.

Have you noticed untapped potential in your own neighbourhood? What small connection could you make today that might spark a wider community transformation?

Hear more about the insights gathered in our neighbourhoods by visiting www.communityconversations.info

There's something for everyone at The Shoebox, get in touch today to see what's on offer. Head to www.theshoebox.org.uk and get involved.

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The Community Connector project was delivered by The Shoebox Enterprises CIC and supported by Norwich City Council, with funding from the UK Government's Shared Prosperity Fund, and Norfolk and Waveney Integrated Care Board's Community Voices programme.

View insights from the community conversations

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