Why do many property sellers may feel overlooked during slower market periods and what can estate agency owners do about it? Sam and Phil review the growing communication challenges that surface when instruction numbers rise, but sales lag behind.

How can staffing changes impact client experience and cash flow? Do you need a renewed approach to client contact using structured time-blocking, accountabilities, and clearer communication channels?

Discover the systems you can put in place to support client satisfaction, even with team changes and marketplace uncertainty whilst embracing the value of admin time, process simplicity and strategies to reduce vendor withdrawals.

Key takeaways:

➡️ Regular, scheduled client communication can address sellers’ concerns and lower withdrawal rates.
➡️ Systematic time-blocking for team members ensures crucial admin and client care tasks are not missed.
➡️ Clarity in team roles and robust onboarding processes can prevent client dissatisfaction during transitions.

Some great moments:

✅ “Each client should have a touch point once a week, no matter what.”
✅ “No news is news. If you’re waiting for feedback, tell them you’re waiting for feedback.”
✅ “I don’t want feedback on my house. I want to know if they want to buy it.”

Want to grow your agency with confidence?

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Get clear on what’s holding your agency back — and what to do about it.
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Smart, straight-talking strategies from the front line.
https://www.ajmastermind.co.uk/ignite-podcast

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Have a question?
Email Sam: sam@ajmastermind.co.uk
Email Phil: phil@ashdownjones.co.uk

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