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Fraud On The Go

Fraud On The Go

Auteur(s): Incognia
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À propos de cet audio

 Fraud On The Go is the show for fraud fighters on the frontlines of the gig economy. In each episode, we sit down with experts from delivery and ride sharing platforms to uncover how they’re fighting fraud at scale — and what it really takes to beat fraudsters at their own game.

Hosted on Acast. See acast.com/privacy for more information.

Incognia
Épisodes
  • Fighting Courier Fraud in Cash on Delivery Markets

    Fighting Courier Fraud in Cash on Delivery Markets
    Sep 16 2025

    Cash on delivery (COD) is still the dominant payment method in many emerging markets—but with it comes operational complexity and high fraud risk. In this episode, we chat with Faisal Ahmad Jafri, who’s held roles at Glovo and foodpanda and led marketplace ops teams across Africa and Asia. He breaks down the challenges of courier collusion, proof of delivery loopholes, and the trade-offs between fraud prevention and platform growth.


    Key discussion topics include:

    • What's unique about courier fraud in cash-on-delivery markets
    • Why cash-on-delivery transactions open the door to collusion
    • The importance of collaboration across fraud, ops, and support teams
    • Signals and behaviors that reveal courier fraud
    • Field-tested interventions that worked (and those that didn’t)
    • How to adapt fraud defenses when expanding into cash-heavy markets
    • Emerging fraud models with QR codes and mobile wallets


    Show notes:

    • See Incognia's other resources: https://www.incognia.com/resources
    • Connect with Faisal: https://www.linkedin.com/in/faisalahmadj/
    • Connect with David: https://www.linkedin.com/in/david-nesbitt/

    Hosted on Acast. See acast.com/privacy for more information.
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    35 min
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