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ClearPath Conversations

ClearPath Conversations

Auteur(s): ClearPath CX
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 ClearPath Conversations is where customer journeys find direction. Hosted by Mark Bernardin - author of The Path to Green and founder of ClearPath CX - this podcast delivers tactical advice, playbooks, and stories from the front lines of Customer Success. Learn how to rescue red accounts, lead strategic EBRs, and grow your CS career with clarity and confidence. Whether you're a new CSM or a seasoned pro, you’ll find real-world insights you can apply right away. No fluff - just results, from someone who’s been there, done it, and built the roadmap.ClearPath CX
Épisodes
  • 02 - The First 90 Days: A CSM's Real Roadmap

    02 - The First 90 Days: A CSM's Real Roadmap
    Oct 1 2025

    Starting as a Customer Success Manager can feel overwhelming. In this episode of ClearPath Conversations, Mark Bernardin lays out a practical 90-day roadmap to help new CSMs hit the ground running. Learn how to align with leadership, organize your customer portfolio, and deliver value in those first critical touchpoints that shape long-term success.

    For a deeper dive on the topic, grab Mark’s book CSM Bootcamp: Your 90-Day Onboarding Manual - your complete playbook with templates, frameworks, and real-world guidance to master your first three months in the role.
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    21 min
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