On today's episode, Casey Lewis will interview James Hatfield, the Chief Revenue Officer of LiveSwitch.

James is also an entrepreneur who founded a painting and power washing company.

LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time. Home service businesses rely on LiveSwitch to provide virtual estimates, document job progress, and streamline operations using instant video.

https://www.liveswitch.com/

(see show notes at the bottom.)

Please review us at Rhino Pest Control Marketing and interact with us to let us know how we can improve in 2025.

Casey Lewis

casey@rhinopros.com

(925) 464-8383

Follow and subscribe at the following links:

⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@RhinoPestControlMarketing⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/rhinopestcontrolmarketing⁠⁠⁠⁠⁠⁠⁠⁠⁠

Leave us a review on Google:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://g.page/r/CT9-E84ypVI0EBM/review⁠

Show Notes: Interview with James Hatfield from LiveSwitch

🎙️ Host: Casey Lewis
🎙️ Guest: James Hatfield, Chief Revenue Officer at LiveSwitch

Casey Lewis talks with James Hatfield about how pest control, wildlife control, and lawn care companies can use LiveSwitch’s video communication platform to improve customer service, sales, and operations. James shares practical ways technicians, admins, and sales teams can use simple, no-download video tools to identify pests, bid jobs remotely, and speed up service.

✅ James’s background: from painting & power washing to technology leadership
✅ What is LiveSwitch?

• Secure, no-app video communication

• Used in industries from home services to 911 emergency calls

• Powers live video in stadiums, TV events, and even during COVID-era NBA/WWE

✅ How pest control companies can use LiveSwitch:

• Instant remote inspections with customers

• Customers share live video without any app download

• Admins or techs can see the pest, identify it, quote it immediately

• Great for residential and commercial accounts

✅ Real-world examples:

• Commercial pest control in California’s packing sheds and fumigation sites

• Wildlife calls where customers can show issues live before a tech drives out

• Reduce “windshield time” and pre-qualify leads

✅ Integrations & Ease of Use:

• Zapier connections, open API

• Works with CRMs like ServiceTitan, Jobber, FieldRoutes

• LiveSwitch Launcher: click-to-video from anywhere (even spreadsheets)

✅ Fast Onboarding and Training:

• Same-day setup possible

• 24/7 included training

• Designed for “one-button” use—easy even for tech-phobic teams

✅ Marketing Benefits:

• Video recordings stored in the cloud

• Can be used for marketing content, Google Business Profile photos/videos

• Boosts SEO by using real photos and videos instead of stock images

✅ Special Offer for Listeners:

• 10% discount with code PESTEN when mentioning the podcast

• Direct contact with James for demos and support

🌐 LiveSwitch.com – Click “Demo” and ask for James
📧 Email James: james.hatfield@liveswitch.com

Episode Summary Topics Covered: How to Learn More or Get StartedQuick TakeawayLiveSwitch makes it simple for pest control companies to see what customers see—no app downloads, instant video connections, better service, and faster sales.