Kouga Municipality’s Digital Transformation Journey: Revolutionising Local Governance
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Kouga Municipality’s Digital Transformation Journey: Revolutionising Local Governance
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Introduction
In this episode of the ‘Local Government Innovation Series’, the deputy Municipal Manager and ICT Manager of Kouga Municipality discuss their digital transformation journey, emphasising leadership strategies and improved service delivery.
Episode Overview
Welcome to the Local Government Innovation Series on Future Cities Africa, presented by Business Engineering.
Over the past 18 months, Kouga has revolutionised its IT environment by adopting innovative technologies like drones for community safety, electronic bulk meter reading for electricity, and the Collaborator platform for document and policy management. These tools have improved transparency, service delivery, and operational efficiency.
Key initiatives include a new customer care system with WhatsApp integration, live service delivery dashboards, and digitised processes for building plans and GIS functions. The municipality has also prioritised cybersecurity and embraced AI to enhance data accessibility.
Leadership strategies focus on openness, with the mayor engaging the public through regular feedback sessions and live-streamed council meetings.
Despite challenges like change management and data integrity, Kouga is committed to a citizen-centric approach, ensuring inclusivity and trust through proactive, technology-driven governance.