This week in the Inner Sanctum, we welcome back the incredible Monique McMahon, owner of Que Colour and global ambassador for Christophe Robin.

In this heartfelt and honest episode, Monique shares how small shifts in efficiency have transformed her business. Why profitability doesn’t always mean having more staff. And the personal changes that are fuelling her success.

From cutting out coffee and alcohol to scaling her team with intention, Monique reveals the behind the scenes strategies that are keeping her salon thriving. All while preparing for a major US tour.

Expect candid conversations about rebooking rates, cutting costs without cutting corners, the role of presence in leadership, and why Google Reviews are more powerful than you think.

💡 What you’ll learn:

• How fewer staff can sometimes mean higher profits
• Smart ways to boost salon efficiency without sacrificing client care
• Why presence matters as much as skill in building client loyalty
• The truth about social media (and why you don’t have to do it)
• How small personal changes can ripple into massive business success

Timestamps

00:00 Episode Summary

02:31 Team Dynamics and Business Challenges

04:33 Efficiency and Business Operations

22:07 Client Experience and Rebooking Strategies

23:01 The Importance of Presence and Confidence

34:02 Training Framework and Social Media

35:28 Balancing Social Media and Business

40:10 Google Reviews and Client Engagement

43:40 Team Meetings and Delegation

49:50 Lifestyle Changes and Business Efficiency

51:38 Innovative Hair Products

59:18 Future Plans and Ambitions

1:04:25 Conclusion and Final Thoughts

✨ Whether you’re a salon owner, solo operator, or stylist ready to level up, this conversation with Monique will leave you inspired and ready to take action.

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