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More Than Support: Customer Success as a Strategic PdM Ally - with Tim Hunt

More Than Support: Customer Success as a Strategic PdM Ally - with Tim Hunt

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 Welcome to the Trend Detection podcast, brought to you by Senseye Predictive Maintenance – which gives you visibility and insights into all your assets, from single machines to full plants to help you reduce downtime, increase knowledge sharing and accelerate digital transformation across your organization.What you’ll learn in this episode:Why customer success is more than just support—it's about enabling long-term predictive maintenance success.How Tim’s maintenance background gives him instant credibility and practical impact with customers.The role of early wins and internal champions in scaling predictive maintenance across sites.How Senseye Copilot captures tribal knowledge and supports a retiring workforce.Common pitfalls in PdM adoption—and how to avoid them through culture, communication, and collaboration.You can find out more about how Senseye Predictive Maintenance can reduce unplanned downtime and contribute towards improved sustainability within your manufacturing plants, by visiting: www.siemens.com/senseye-predictive-maintenance

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