In this episode of the PermanenteDocs Chat, host Alex McDonald, MD, discusses the latest innovations in care experience with Wadie Marcos, MD, access and experience lead with the Southern California Permanente Medical Group. Dr. Marcos shares his insights on the changing health care landscape, focusing on improving access and the care experience.

They candidly discuss the unique challenges and opportunities health care organizations face in meeting patient expectations. Dr. Marcos highlights some groundbreaking practices at Kaiser Permanente, like enhancing booking systems and smoothing the onboarding process for new members to increase satisfaction. They also talk about the crucial role of soft skills in care experience, the importance of trust-building by physicians, and how a team-based approach enables high-quality care.

Dr. Marcos also covers the role ethical, evidence-based medicine plays in practicing medicine today and how disease prevention is central to Kaiser Permanente’s mission.

Don’t miss out on this compelling conversation — watch the chat on YouTube or listen to it on your podcast platform of choice. And don’t forget to subscribe so you don’t miss future Permanente Medicine programming.

#careexperience #patientexperience

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In this episode of PermanenteDocs Chat, Alex McDonald, MD, speaks with Tatjana Kolevska, MD, about Kaiser Permanente’s Virtual Cancer Expert Review program—an innovative approach that ensures patients across the country have access to expert oncology care, no matter where they live.

They discuss how Kaiser Permanente’s integrated model supports prevention, early detection, and coordinated treatment, and how AI and virtual consults are changing the game in complex cancer care.

Topics covered include:

• How virtual reviews improve cancer outcomes
• Reducing unnecessary treatments through expert input
• Equity and access in oncology
• The power of team-based, value-based care

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As devastating wildfires cut across Southern California, burning 16,000 structures and displacing more than 180,000 people last month, physicians and medical staff across Los Angeles faced unique challenges helping those in need while also ensuring their own safety.

In the latest Permanente DocsChat episode, Christopher Subject, MD, assistant regional medical director, and Jeremy Maggin, MD, emergency medicine physician, joined host Alex McDonald, MD, to discuss disaster response and preparedness. All three are Southern California Permanente Medical Group physicians who were personally involved in wildfire response.

Download and listen today to learn how Kaiser Permanente’s integrated structure and innovations supported rapid response, the challenges of delivering care during evacuations, and ways physicians can take a more active role in disaster planning and preparedness.

#Californiafires #LosAngelesFires #Wildfires #LosAngelesWildfires #CaliforniaWildfires #DisasterPreparedness #WildfireResponse #EmergencyPreparedness #EmergencyPlanning #ClimateChange

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