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Ever wondered what makes your favorite apps work so seamlessly—or why others feel frustratingly clunky? The secret often lies in the mysterious realm of product management. Join Hannah Clayton-Langton and Hugh Williams to learn more.

Hugh Williams, former engineering vice president at Google and eBay, and a senior engineer at Microsoft, takes us behind the digital curtain to reveal how great technology products actually get built. With insider stories from his career, Hugh explains that effective product management happens at the perfect intersection of understanding customers, business objectives, and technological possibilities.

The conversation shifts from theoretical to practical as Hugh reveals how he co-invented Infinite Scroll—that ubiquitous feature that lets you scroll endlessly through content on platforms like Instagram and TikTok. What started as a simple question ("Why are there only 20 images per page?") during an analysis of user behavior led to a revolutionary change in how we interact with digital content today.

Hannah takes the conversation through case studies of both triumphs and failures—from Microsoft Word's strategic victory over WordPerfect to Google's confusingly fragmented messaging strategy— while Hugh illuminates why some products dominate while others fade into obscurity. You'll discover why technical knowledge matters for product managers, how "healthy tension" between product and engineering teams drives innovation, and why constantly monitoring competitors (Hugh admits to regularly using Apple Maps while running Google Maps) keeps products sharp and relevant.

Whether you work in tech, interact with digital products daily, or simply wonder how the apps and software you use came to be, this episode offers fascinating insights into the people and processes that shape our digital experiences.

Here's some useful links:

• PM at UC Berkeley: https://executive.berkeley.edu/programs/product-management-program
• PM at CMU: https://www.cmu.edu/tepper/programs/master-product-management/index.html
• Product Training at The Product School: https://productschool.com
• Dan Olsen's Lean Product Book: https://leanproductplaybook.com/
• Outcomes over Output book and resources: https://medium.com/@jseiden/getting-started-with-outcomes-9b136178eb07

Subscribe now and join us as we continue to demystify the technology that powers our modern lives: https://linktr.ee/Techoverflowpodcast