Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing.

Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures.

This episode explores:

• The rise of customer aggression—what’s driving this concerning trend?
• The emotional toll on retail workers and how businesses can support them
• Practical safety measures—from Duress alarms to body cameras
• How small businesses can protect staff, even with limited resources
• The role of law enforcement and government campaigns in tackling this issue

With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.

Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams.

With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise.

Key topics covered:

• How Australian retailers are being targeted
• Practical advice to safeguard against fraud
• AusPayNet’s efforts in tackling phone spoofing and digital crime
• Future trends in online fraud

Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely.

Listen now to hear Andy's expert insights.

Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it?

Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK.

In this episode, Helen shares insights into:

• The alarming rise in retail violence and theft across the UK
• The financial and emotional toll on businesses and employees
• What’s driving the increase in retail crime
• Effective strategies and technologies to combat crime
• How retailers and authorities can collaborate for better protection
• The push for stronger retail protection laws in the UK
• Whether global collaboration is the key to tackling retail crime

A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.