QBRs are broken- here’s how to fix them.

In this episode, we challenge the traditional Quarterly Business Review and introduce a smarter alternative: the Quarterly Value Review.

If your customer reviews are little more than status updates and activity reports, you’re missing a huge opportunity to demonstrate value and grow the relationship.

You’ll learn:

• Why QBRs often fail to deliver strategic value - and how to fix that

• The 5-part framework for running high-impact QVRs that drive renewals and upsells

• How to shift the focus from tasks completed to business outcomes delivered

• What kind of insights customers really care about (hint: it’s not your activity log)

• The future-focused questions that position you as a partner, not just a provider

You’ll also hear how simple visual storytelling and clear next steps can transform a routine meeting into a powerful growth lever.

This episode is about turning customer reviews into strategic conversations that matter. Less reporting. More insight. Real value.

Expect practical advice and one clear action step you can apply in your next account review.

When you review with purpose, you partner for growth. Tune in - and start the QVR shift today.

Connect with Fred:

Author of Selling Through Partnering Skills, Hybrid Selling, and Ethical Selling

https://linktr.ee/fredcopestake

Take the Collaborative Selling Scorecard

https://collaborativeselling.scoreapp.com/

Watch this episode on YouTube

https://bit.ly/40Ac7Je