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In this episode, Zuzanna dives into the exciting world of Artificial Intelligence and its practical applications in Supplier Relationship Management with guest Chris Atkins, Senior Supplier Manager at Lloyds Banking Group.

This episode is packed with actionable advice. Discover how AI can quickly improve supplier data analysis and learn about the key limitations to consider before implementation.

For more resources on AI and SRM, visit www.worldcc.com

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In this episode, we’re tackling a topic that’s essential to long-term supplier success but often overlooked — how SRM and contract management should work together throughout the supplier relationship.

When done right, SRM and contracting are not two separate activities. They are deeply connected, and integrating them well can unlock significant value for both buyers and suppliers.

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This week, Zuzanna welcomes Fayola-Maria Jack, CEO of Resolutiion and a leading expert in commercial dispute resolution.

Drawing on the recent WorldCC conflicts and disputes report, Fay shares crucial insights into conflict resolution within Supplier Relationship Management (SRM). Learn to identify common dispute causes like ambiguous contract terms and misaligned expectations, and how to prevent them through real-time relationship management and deep communication.

Fay also addresses ownership of SRM conflict resolution and common mistakes. Finally, she challenges the negative view of conflict, suggesting it's normal, inevitable, and an opportunity for growth.

Whether you’re a commercial and contract manager, procurement professional, supply chain enthusiast, or business leader, this episode offers valuable perspectives and practical knowledge on de-escalating conflict, active listening, and focusing on mutual benefits. Get ready to explore why supplier conflict is inevitable, how to respond effectively, and how to turn disagreements into opportunities.

Make sure to download the Conflicts and Disputes in Commercial and Contracting Relationships report.