Secrets of Crafting Unforgettable Guest Experiences – The Shangri-La Way. The Getting Sh*t Done Podcast: Episode 6 with Kurt Macher
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Secrets of Crafting Unforgettable Guest Experiences – The Shangri-La Way. The Getting Sh*t Done Podcast: Episode 6 with Kurt Macher
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This week on the Getting Sh*t Done Podcast, we sat down with Kurt Macher, Area General Manager of Shangri-La London and Shangri-La Paris. He’s had a career that has taken him from the heat of the kitchen to the top of one of the world’s most prestigious hotels (quite literally). No gimmicks. No shortcuts. Just passion, pride, and world-class hospitality.
Kurt has worked across the globe, led incredible initiatives, and brushed shoulders with royalty and celebrities. But for him, success isn’t about the big names, it’s about the little details – the things that make every guest feel like the only guest.
We covered:
• His journey from kitchens to the GM
• Lessons from working across continents
• Why pride in the workplace matters
• How tailoring the smallest details creates lasting memories
• Stories from hosting royalty, celebrities, and leaders
If you’re building a business, leading a team, or simply want to understand what it takes to deliver excellence every single day – this one is for you.
Let’s keep Getting Sh*t Done 💪
#Podcast #GettingShitDone #Leadership #Hospitality #Excellence #BusinessGrowth