In this powerful episode of The Concierge Doc Podcast, Dr. Jason Littleton sits down with Susan Reilly Salgado, Ph.D.— culture strategist and co-architect of Union Square Hospitality Group’s iconic leadership framework — to unpack what it really takes to lead in the high-stakes world of concierge medicine.

From emotional intelligence, to team culture, to delivering luxury-level client experiences, this conversation reveals how lessons from hospitality are reshaping private medicine.

Listen in to discover:

• How leadership drives retention in high-value medical practices
• How to build a luxury brand experience patients can feel
• Why trust and responsiveness are the ultimate differentiators
• Culture strategies used by brands like Shake Shack and USHG
• Actionable tips for doctors evolving into elite health leaders

Perfect for physicians, practice managers, and entrepreneurs building the future of healthcare.

Visit Dr Jason Littleton's website: https://www.jasonmd.com/

Follow Dr Jason Littleton on Instagram and Facebook: https://www.instagram.com/therealdoctorjason/

Watch Dr Jason Littleton on YouTube: https://www.youtube.com/@therealdoctorjason3340


Disclaimer:
Access to the Information and materials contained in this podcast is at your own risk. The information contained is presented for the purpose of educating the consumer on a variety of wellness and health care topics (the “Information”). Nothing contained is intended to be instructional for medical diagnosis or treatment. The Information contained is compiled from a variety of sources. The Information should not be considered complete and not exhaustive and should not be in place of a visit or consultation with your own primary care doctor.

Dr. Jason Littleton welcomes his pastor and mentor Dr. James Pierce to explore the powerful intersection between faith and medicine in healthcare. Together they examine how spiritual conviction and clinical practice can work together rather than in opposition, offering hope and practical guidance for both patients and medical professionals.

• Faith and medicine are intertwined, with the Bible addressing the "whole man" including physical health
• Christians in healthcare should integrate their faith through moral guidelines while maintaining professional excellence
• Prayer connects to healing through trust in God's promises when medical options reach their limits
• Taking medication while believing in divine healing represents balanced faith, not contradiction
• Faith works by aligning your words with corresponding actions
• Christians in medicine should prioritize their relationship with God through daily devotion despite busy schedules
• Burnout can be addressed by "casting cares" on God rather than carrying every burden
• Terminal diagnoses aren't necessarily final – faith provides hope beyond conventional medical limitations
• Thinking outside traditional medical paradigms can open doors to unexpected healing possibilities
• Both supernatural intervention and medical science have their place in a balanced approach to healing

To learn more about Dr. James Pierce's ministry, visit dreamlifecenter.com or email him at jamespierce8@gmail.com.

Visit Dr Jason Littleton's website: https://www.jasonmd.com/

Follow Dr Jason Littleton on Instagram and Facebook: https://www.instagram.com/therealdoctorjason/

Watch Dr Jason Littleton on YouTube: https://www.youtube.com/@therealdoctorjason3340


Disclaimer:
Access to the Information and materials contained in this podcast is at your own risk. The information contained is presented for the purpose of educating the consumer on a variety of wellness and health care topics (the “Information”). Nothing contained is intended to be instructional for medical diagnosis or treatment. The Information contained is compiled from a variety of sources. The Information should not be considered complete and not exhaustive and should not be in place of a visit or consultation with your own primary care doctor.

Dr. Stacia Pierce, business coach and mentor to Dr. Littleton, shares how concierge medicine revolutionized his medical practice and can transform healthcare delivery for burned-out physicians. Their conversation reveals how personalized care models provide what insurance-driven medicine increasingly lacks: time, connection, and fulfillment.

• Dr. Littleton describes feeling burned out seeing 24-30 patients daily in 15-minute slots before discovering concierge medicine
• Dr. Pierce explains how she intuitively recognized concierge medicine as Dr. Littleton's path during a seminar hot seat
• Concierge medicine offers personalized care that resembles "old school" doctor-patient relationships where physicians know their patients deeply
• The "care over cash" philosophy emphasizes that concierge medicine isn't just for wealthy patients but for anyone who prioritizes their health
• Strong branding and word-of-mouth referrals are crucial for physicians transitioning to concierge models
• Daily habits for successful concierge physicians include meditation, exercise, and journaling
• Technology integration represents the next evolution in concierge medicine, combining personalized care with innovative tools
• What's written becomes real - using journals to capture ideas and track progress transforms both doctors and their practices

Visit Dr Jason Littleton's website: https://www.jasonmd.com/

Follow Dr Jason Littleton on Instagram and Facebook: https://www.instagram.com/therealdoctorjason/

Watch Dr Jason Littleton on YouTube: https://www.youtube.com/@therealdoctorjason3340


Disclaimer:
Access to the Information and materials contained in this podcast is at your own risk. The information contained is presented for the purpose of educating the consumer on a variety of wellness and health care topics (the “Information”). Nothing contained is intended to be instructional for medical diagnosis or treatment. The Information contained is compiled from a variety of sources. The Information should not be considered complete and not exhaustive and should not be in place of a visit or consultation with your own primary care doctor.