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In this episode of The New Frontier, Max and Jo welcome brand strategist and author Trevor Bradford to celebrate the launch of his new book, What Captures the Heart Goes in the Cart (learn more). Trevor has 35 years of experience in branding as an agency owner, is a mentor in the Titan Network, and owns his own 6 figure brand.

Trevor introduces listeners to his IDEA framework—Insight, Distinctiveness, Empathy, and Authenticity—which underpins his approach to branding. He details how this methodology, combined with a revamped "Avatar 2.0" customer profiling tool, helps sellers understand and connect with their customers on a deeper emotional level. By anchoring branding in real buyer intent and emotional triggers rather than traditional demographics, Trevor aims to foster genuine trust and loyalty. He also discusses the importance of consistent brand voice across platforms and the power of personalization, citing Trinny London's success as a model of customer-centric innovation.

The conversation closes with a compelling discussion on the implications of AI in e-commerce. Trevor emphasizes the need for authenticity and humanity in AI-generated content to maintain customer trust. He advocates for sellers to build personal brands and multi-channel strategies to avoid over-reliance on platforms like Amazon. The episode wraps up with Trevor providing details on where to purchase his book and how sellers can reach out for brand consultations. This episode is a masterclass in aligning brand strategy with customer psychology in the age of AI.

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