The Paper Can't Talk
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The Paper Can't Talk
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In the hotel business, we have three equal pillars. The guest, the colleague and the money. We need to realize that the third pillar—the money, the owner, the P&L, the paperwork, whatever you want to call it—needs a proper voice. The right voice, a voice that speaks to the leadership and the highest purpose that a cornerstone of our business warrants. Far too often the voice of the money is scary stingy or downright mean. If the paper is going to have a voice, we want to ensure it’s the proper one. The voice that will get and give equity to all our constituents.
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