We hear so much about how emotional intelligence is essential for leadership. But, often overlooked is the game-changing power of relationship intelligence (RQ). Drawing from her own sales background and 20 years of experience coaching non-sales professionals, relational strategist Julia Palmer, CEO of Relatus, Julia reveals why RQ is the missing link in leadership, team dynamics and business growth.

Forget superficial networking and transactional exchanges. Julia shares how building authentic, strategic relationships can drive revenue, boost collaboration, and transform workplace culture. From improving psychological safety to retaining top talent, she explains how organisations with high RQ outperform those stuck in outdated, hierarchical models. You’ll learn how to spot low RQ in your business, how to fix it, and why relational intelligence isn’t a “soft skill” – it’s a future skill.

JULIA PALMER

Relatus
https://www.relatus.com.au/

Julia Palmer
https://www.juliapalmer.com/

Julia’s books
https://www.relatus.com.au/books

Julia on LinkedIn
https://www.linkedin.com/in/juliapalmer/

INGRID MAYNARD

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What if every interaction with a customer felt like a privilege, not a transaction? This episode flips the script on how we view value – shifting from what we want to what they need. Mutual enrichment isn’t just a buzzword in The Sales Revolution – it’s a mindset. A reminder that customers aren’t interruptions; they’re the reason we show up.

From internal teams to end buyers, real success happens when every part of a business knows exactly who their customer is – and how to serve them. Because it’s not just what you deliver that matters – it’s how you deliver it. Let’s get back to creating experiences that serve, connect, and enrich everyone involved.

MORE INFORMATION

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What happens when the high-achieving, get-it-done mindset crashes headfirst into the human reality of leadership? Shelley Flett knows – because she’s lived it. From childhood spent milking cows in the cold early mornings to leading some of Australia’s most recognised brands, Shelley’s journey is all about evolving from doing to being.

Now known as the dynamic leader, she helps others shift from transactional habits to transformational impact. Her mantra? Build capability, not dependency. Be more, do less, and create space for insight – not just action.

Shelley explains how “doing nothing” can be your most powerful leadership move, why effectiveness and productivity are not the same thing, and how feedback – when delivered with care – can unlock real growth.

MORE INFORMATION

Shelley Flett
https://www.shelleyflett.com/

Shelley’s books and training tools
https://www.shelleyflett.com/collections/books-training-tools

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

From data entry to national sales leader, Tamzin Trimboli’s journey is anything but ordinary. Starting at just 16 in a male-dominated manufacturing business, she’s built her career from the ground up – literally.

Tamzin reveals how a school-based apprenticeship led to mastering CRMs, marketing via fax (yes, really!), and eventually running national sales and logistics at DM Plastics & Steel in South Australia. With hands-on experience across departments, she’s gained a holistic understanding that fuels her success and fast-tracks new recruits.

Her story shows how hard work, hunger, and resilience can turn a sales role into a springboard for leadership. Sales, far from being a fallback, is a career to be proud of.

MORE INFORMATION

DM Plastics & Steel
https://www.dmplastics.com.au/  

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Sales pipeline meetings often feel like uncomfortable interrogations – but they don’t have to. When structured well, they become powerful tools for clarity, momentum and team development.

A strong pipeline should drive action, not anxiety. This approach outlines three key stages – above the pipeline, in progress, and ready to close –offering a clear framework for evaluating opportunities and coaching sales teams effectively.

With the right pipeline value based on conversion rates, sales efforts shift from desperation to confidence. Smart questioning, consistent structure, and collaborative input turn pipeline meetings into valuable sessions that support better forecasting, stronger performance, and long-term success.

MORE INFORMATION

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Amanda Rose doesn’t hold back, as she takes aim at the systemic blind spots holding sideling small business owners. Known as the #BossLady, Amanda unpacks how policies, funding models, and lazy legislation often ignore the needs of SMEs, despite them making up 97% of Aussie businesses.

From the flawed “Future Made in Australia” fund to exclusionary industry grants, she exposes how small operators – particularly female and migrant-led businesses – are shut out.

But this isn’t a rant; it’s a rallying cry.

Amanda shares practical ways small business owners can “follow the money,” cut time-wasting habits, and build confidence, connection, and commercial savvy. Amanda is a fierce advocate for grassroots change… and she’s not waiting for government permission to do it.

Amanda Rose
https://www.amandarose.com.au/

Amanda’s Instagram
https://www.instagram.com/theamandarose/

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What do bricklaying, noxious weeds, and Radio Rentals have in common with global leadership and goal mastery? Everything – when the story belongs to Keith Abraham. Keith brings his infectious energy and enthusiasm in this episode as he shares his remarkable transformation from school dropout to world-renowned goal achievement expert.

With 1.7 million people across 43 countries hanging on his every word, Keith explains why most people don’t fail to set goals—they fail to achieve them. His simple, duplicatable “how” formula flips conventional wisdom on its head: start with how you want to feel, then design goals that deliver that emotion.

Along the way, he unveils his 91% accurate GoalDriver diagnostic and his powerful “rule of threes” for daily progress. Prepare to rethink leadership, rediscover purpose, and maybe even write down your own 100 life goals.

KEITH’S DETAILS

Free Goal-Setting Resources:
A collection of downloadable tools to assist with goal setting and personal development. These include worksheets, videos, and audio recordings on topics like the 6-Step Goal Setting Process, the 100 Lifetime Goals Worksheet, and the Passionate Performance Audio.
https://keithabraham.com/free-resources/

GoalDriver Assessment:
An assessment tool designed to help you understand your primary motivators and how they influence your goal-setting and achievement strategies.
https://mygoaldriver.com/

Online Courses:
Keith offers a 14-module online learning course that expands on his Passionate Performance Workshop, aiming to help you clarify your goals, build confidence, and create consistency.
https://courses.keithabraham.com/

Blog and Insights:
https://keithabraham.com/blog/

MORE ABOUT INGRID MAYNARD  

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Too often, the best salesperson is promoted to sales leader – then left to sink or swim. But what does it take to actually lead a high-performing sales team? Sales performance hinges on three core drivers: clarity, confidence, and consistency.

Clarity means knowing the role, understanding what good looks like, and following a defined sales process supported by tools and training. Confidence comes from practice, preparation, and outcome-focused conversations that build trust and credibility. Consistency is achieved through structured routines, clear customer cadences, and purposeful action.

Grit plays a key role – sustaining effort and commitment even when things get tough. Success depends on structured team rhythms: regular meetings, one-on-ones, and in-field coaching that reinforce expectations and support growth.

Sales leadership isn’t about pushing for results – it’s about enabling them through strategy, structure, and support.

MORE INFORMATION

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.