“Don't choose happiness, because choosing happiness is a privilege for yourself that we don't always have. We can't always choose to be happy every day. That's not always in our ability, but we can choose happiness for others, and we can choose kindness. And so just choosing kindness will inevitably make you happier.”
-Jennifer Moss

In part two of our conversation with workplace happiness expert Jennifer Moss, we explore how kindness and connection create a lasting impact at work and beyond. This episode is a reminder that simple actions can ripple through your business in powerful ways.

In this interview, you’ll learn…

• Why altruism—not apps—is the key to lasting workplace happiness
• How “positive gossip” builds psychological safety
• Practical ideas to shift from burnout to wellbeing, one act at a time

To learn more about Jennifer, click here.

Connect with her on LinkedIn.

Time Stamp

02:00 - Why psychological safety matters more than wellness trends
04:00 - Altruism is the real driver of workplace happiness
06:00 - Positive gossip boosts trust & team confidence
07:30 - Speaking kindly creates a safer work environment
09:00 - Lost wallet study shows people are more trustworthy than we think
10:30 - “No News” habit increased optimism & trust
12:00 - Low trust hurts happiness; abundance mindset helps
14:00 - Social fitness needs rebuilding after the pandemic
16:00 - A mindset shift helped Michael drop road rage
18:00 - Forgiveness & kindness improve wellbeing
20:00 - Kindness chains can spark major ripple effects
22:00 - Tiny acts of generosity can shift workplace culture

This episode is brought to you by our great friends at Succession Security!

What if you couldn’t work tomorrow? Who would step in to manage your clients and keep your income flowing?

That’s where Succession Security comes in. Think of it as ‘insurance’ that pays out in labor.

If an unexpected emergency strikes—whether it’s an illness, accident, or even a family crisis—Succession Security ensures your business keeps running. They step in to manage operations, communicate with clients, and protect everything you’ve built.

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“ We've adopted pretty bad behaviors since the pandemic of over meeting and not caring about time and not setting our own boundaries, and we have this toxic productivity where we always have to be on. There's a sense of constant urgency that's manufactured, and there's also a lot of learned helplessness where you go in and just like, I'm just burned out and I'm gonna quiet quit. Instead of deciding, ‘Okay, how am I gonna play a role in my own wellbeing?’”

-Jennifer Moss

Award-winning journalist and workplace happiness expert, Jennifer Moss talks about how small business owners can build more resilient, engaged teams—even during times of stress and uncertainty.

In this interview, you’ll learn…

• The 4-part framework that drives workplace happiness
• Why certain personality types are more prone to burnout
• Simple, low-cost strategies to boost morale & team cohesion

To learn more about Jennifer, click here.

Connect with her on LinkedIn.

Time Stamp

01:00 - Building workplace happiness
02:00 - Jennifer shares the personal story that sparked her research
03:30 - How personality traits are amplified in crisis
05:30 - The four-part framework for a healthy workplace
07:30 - Why most people don’t learn psychological fitness
09:00 - Traits that increase stress risk
11:30 - How personality types need different support to thrive
13:30 - Why self-awareness is critical for leaders
15:30 - How to recognize signs of burnout
18:30 - Managers often mistake stress for underperformance
21:30 - Why empathy & human connection are essential skills
24:30 - Return-to-office mandates often reduce productivity
27:30 - Actionable tips
29:30 - Preview of Part 2

This episode is brought to you by our great friends at Succession Security!

What if you couldn’t work tomorrow? Who would step in to manage your clients and keep your income flowing?

That’s where Succession Security comes in. Think of it as ‘insurance’ that pays out in labor.

If an unexpected emergency strikes—whether it’s an illness, accident, or even a family crisis—Succession Security ensures your business keeps running. They step in to manage operations, communicate with clients, and protect everything you’ve built.

Learn more and start your business continuity plan today at successionsecurity.com.

“ I could take my time. That's a really big one because so many times, when we're in a crunch, you really wanna hire before you get to that. Because what happens is, when you hire, when you're in a crunch, you may end up settling or you may not pick the best fit.”
-Nacondra Moran

In part 2 of this great conversation, Nacondra Moran, founder of Exceptional Tax Services shares how she transformed her business by embracing intentional growth, setting boundaries, and investing in community and clarity.

In this interview, you’ll learn…

• How to package your bookkeeping services with clarity & confidence
• The importance of hiring proactively, not reactively
• Why clarity of vision is essential when growing your firm and team

To learn more about Nacondra, click here.

Connect with her on LinkedIn.

Listen to her podcast here.

Time Stamp:

01:00 – Evolving from underpricing to a structured, value-based model
03:30 – Avoiding scope creep with clear packaging & engagement terms
06:30 – Learning from industry peers & mentorship
08:00 – Hiring progression: contractors to full-time team members
10:30 – Hiring tips: clarity, culture fit & job roles
13:00 – Lessons from hiring missteps & finding the right fit
16:30 – Aligning business growth with personal values
19:00 – Starting her podcast & sharing her journey
21:00 – Using podcasting to build trust & attract clients
24:00 – Power of content & visibility in building authority
27:00 – Helping clients navigate money fears with transparency
30:00 – Where to connect with Nacondra & follow her work

This episode is brought to you by our great friends at Sage!

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