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In this engaging conversation, Frances Frei shares her unique journey as a thought leader in business, discussing her experiences with rejection, the importance of trust, and evolving leadership. She emphasizes the need for equal access to meritocracy and the role of bias in decision-making. Who has vanilla or chocolate ice cream on their grocery list?

The discussion also touches on the significance of collaboration in relationships, the fixable mindset in business, and the necessity of being customer-centric in today's rapidly changing environment.

Note: Both Herb and Frances get frustrated at grocery store self-checkouts. The machines are to slow!

Takeaways
*Trust is foundational in both business and personal relationships.
*Frances Frei's upbringing as the youngest of six shaped her perspective on expectations.
*Rejection can be a stepping stone to success; embrace the 'no' as a 'not now'.
*Bias often leads to unearned preferences; we must check our biases.
*Leadership must evolve to ensure equal access to meritocracy.
*Collaboration enhances both personal and professional relationships.
*Everything is fixable if the desire for help exists.
*Identifying what to say no to is crucial for business success.
*Customer-centric strategies lead to better business outcomes.
*Navigating change requires flexibility and a willingness to adapt.