Épisodes

  • AI Readiness for MSPs: Jermaine Clark (EP 905)

    AI Readiness for MSPs: Jermaine Clark (EP 905)
    Sep 26 2025

    Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular data governance. Jermaine recounts his journey from saving sea turtles to leading Sherweb’s AI initiatives, offering humorous and relatable anecdotes from cross-industry experiences. The episode guides listeners through the strategic steps MSPs should take to stay relevant—upgrading systems, empowering teams, and leveraging robust cloud solutions. Listeners will get actionable recommendations, hear about real-world training, and find out why adaptation and ethical deployment are key to thriving in today’s IT environment.

    Why Listen:

    • Learn practical steps for AI readiness specifically for MSPs.
    • Explore the urgency of securing data and client environments as AI spreads.
    • Unlock lessons from Jermaine’s career pivot—from biology to IT success.
    • Get up to speed on Sherweb’s cloud, security, and backup solutions.
    • Discover how to empower and train IT teams for AI-driven support.
    • Enjoy memories, tech humor, and candid advice on staying competitive.

    Companies, Products, and Books Mentioned:

    • Sherweb: https://www.sherweb.com/
    • Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
    • AppRiver: https://www.appriver.com/
    • Matrix (film): https://www.imdb.com/title/tt0133093/
    • Johnny Mnemonic (film): https://www.imdb.com/title/tt0113481/
    • Blade Runner (film): https://www.imdb.com/title/tt0083658/
    • iRobot (book): https://en.wikipedia.org/wiki/I,_Robot

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    33 min
  • Kimmel & Free Speech in Tech (EP 904)

    Kimmel & Free Speech in Tech (EP 904)
    Sep 25 2025

    Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and the impact—of going public. You’ll get personal experiences, cautionary tales, plus clear advice for handling DEI, solo tech reality checks, and the uncomfortable but necessary conversations all professionals should have.

    3 Most Actionable Takeaways:

    • Stand up for honest speech in business—even when there’s personal or professional risk
    • Call out unethical practices and support marginalized colleagues to foster real diversity and inclusion
    • Don’t judge IT pros by stereotypes; boost professionalism and unity in the MSP space

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    40 min
  • MSPX 2.0: The Future of MSP Contracts (EP 903)

    MSPX 2.0: The Future of MSP Contracts (EP 903)
    Sep 24 2025

    I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including trust scores, escrow-backed transactions, and tools for contract evaluation that are driving real change in the managed services sector. Whether you’re looking to grow or streamline your MSP business, this episode gives you actionable insights for scaling up and standing out.

    Why Listen:

    • Discover what’s new in MSPX 2.0
    • Learn how trust scores and onboarding build confidence
    • Find out about escrow-backed transactions
    • Dive into the Client Compass tool for portfolio health
    • Get inspired by community-driven MSP deals

    Companies, Products, and Books Mentioned:

    • MSPX Marketplace: https://mspx.store
    • Yesteck IT Services: https://yesteck.io
    • Monjur (Legal/MSA partner): https://monjur.com
    • ASCII (peer group/partner): https://www.ascii.com
    • Channelnomics (advisor): https://www.channelnomics.com
    • Client Compass (tool): https://clientcompass.mspx.store
    • Pax8: https://www.pax8.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    30 min
  • Building Better MSPs with Bret Erickson (EP 902)

    Building Better MSPs with Bret Erickson (EP 902)
    Sep 23 2025
    If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country to leading a tech business that’s thrived since the late ‘90s. Trust me, there’s some wisdom here you won’t find anywhere else.We dive into what it really means to run an MSP in today’s tech jungle: hybrid service models that actually work, why the “unlimited help desk” isn’t always smart, and how surviving vendor bundling is the new name of the game. Bret talks candidly about balancing old-school networking chops with new remote management platforms—plus the pros and cons of going all-in on Microsoft Intune versus keeping your stack best-of-breed.If you care about professionalism, industry reputation, and smart business moves, you’ll love hearing Bret’s take on joining NSITSP and working to standardize best practices for MSPs. He’s a committee veteran with real skin in the game.We also geek out over tools like Kaseya 365 Ops, ThreatLocker for application control, and the future of endpoint security. Bret brings up community topics like the CMMC framework and CIS Controls—essential reading for anyone who wants to step up their compliance game.Companies, Products and Books mentioned: Passkey Technology: https://www.passkeyinc.com/NSITSP: https://www.nsitsp.org/Kaseya 365 Ops: https://www.kaseya.com/resource/k365-ops-for-msps/Microsoft Intune: https://learn.microsoft.com/en-us/intune/Microsoft Defender for Endpoint: https://www.microsoft.com/en-gb/security/business/endpoint-security/microsoft-defender-endpointSaaS Alerts: https://saasalerts.com/Huntress Security: https://www.huntress.com/CMMC (DoD Information): https://business.defense.gov/Programs/Cyber-Security-Resources/CMMC-20/CIS Controls: https://www.cisecurity.org/controlsPax8 Beyond Conference: https://www.pax8.com/events/beyond/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    23 min
  • Your Customer Is Your Paycheck: Why It Matters (EP 901)

    Your Customer Is Your Paycheck: Why It Matters (EP 901)
    Sep 18 2025
    On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—plus practical shout-outs for industry friends and events like the Channel Program, ASCII Edge, MSP Summit, and TechCon Unplugged.I pull wisdom from foundational books, “Customer Service is Worthless, Customer Loyalty is Priceless” and “Delivering Knock Your Socks Off Service,” breaking down actionable principles every IT pro should adopt ASAP. Learn why your customers truly are your paycheck, how first impressions make or break client relationships, and why a simple thank you goes further than any technical fix. Tune in for takeaways, vendor picks, and a special peek at my process for keeping support human.Amazon Featured Products:Pluggable 16-in-1 Dock: https://amzn.to/41Vm8SaCustomer Service is Worthless (Jeffrey Gitomer): https://amzn.to/4pAOg7hDelivering Knock Your Socks Off Service (Kristin Anderson): https://amzn.to/46mPOsAFlorida Man: Crossbow Trash Dispute: https://em8k.short.gy/CtKGUSOther Links:Channel Program: https://www.channelprogram.comHelpt: https://www.helpt.comCynomi: https://www.cynomi.comLAN Infotech: https://laninfotech.comCapstone IT Services: https://www.capstoneitservices.comUnbound Digital: https://unbounddigital.comFusion Connect: https://www.fusionconnect.comEnGenius: https://www.engeniustech.com/SonicWall: https://www.sonicwall.comASCII Edge: https://asciievents.com/events/ascii-edge/TechCon Unplugged: https://www.techconunplugged.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    55 min
  • MSP Spotlight: Ron & Sydney of C Solutions IT (EP 900)

    MSP Spotlight: Ron & Sydney of C Solutions IT (EP 900)
    Sep 11 2025
    Unlock the real story of managed services as Ron and Sydney join Uncle Marv to discuss adapting tech stacks, surviving documentation disasters, and why hands-on fieldwork still matters. Learn how to leverage networking, win as a small MSP, and hear wild stories—from hard drive crushing to Florida’s reptile wrangling Python Challenge.Florida Man Arrested in Multi-State Cyber Fraud: https://gbi.georgia.gov/press-releases/2025-09-03/gbi-arrests-florida-man-multi-state-cyber-fraud-investigationCompanies, Products, Books Mentioned: ConnectWise: https://www.connectwise.comMSP360: https://www.msp360.comAddigy: https://www.addigy.comFusion Connect: https://www.fusionconnect.comTech Marketing Engine: https://techmarketingengine.comUSB Fast Charging Station: https://amzn.to/4ppDf8LASCII: https://www.ascii.comLeadership West Orange: https://wochamber.com/leadership-west-orange-returns/Leadership Broward: https://leadershipbroward.orgFlorida Python Challenge: https://flpythonchallenge.orgFlorida Man Games: https://www.thefloridamangames.com/Freedom Factory (event venue): https://freedomfactoryusa.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h et 8 min
  • ScaleCon 2025 Preview with Taher Hamid (EP 899)

    ScaleCon 2025 Preview with Taher Hamid (EP 899)
    Sep 9 2025

    Discover why ScaleCon is called the “best MSP conference ever” as Uncle Marv and Tahir discuss what sets it apart: practical strategies, zero sales pitches, and a focus on what works.

    Tahir shares raw stories from last year’s event, including how attendees drove enormous revenue jumps and learned game-changing marketing strategies. Listen for tips on inbound and direct mail success, the thinking behind a single-stage, high-engagement event, and how vendor relationships add authentic value.

    Get the scoop on what’s new for 2025, including practical 10-minute tactics sessions and why “no pitching” remains a firm rule for ScaleCon.

    Highlights:

    • ScaleCon 2025 is backed by real attendee results: some MSPs saw hundreds of thousands in increased revenue in just months.
    • Direct mail tactics and content marketing delivered measurable wins for MSPs, including $2,000/month new contracts.
    • Event philosophy: Single-stage, growth-focused sessions with handpicked practitioners, no sales pitches—leading to high engagement and ROI.
    • Partnerships: ScaleCon co-hosted by MSP Camp and The Tech Tribe to bring best-in-class content for managed service providers.

    Companies, Products, and Books Mentioned:

    • ScaleCon: https://scalecon25.com
    • MSP Camp: https://msp-camp.com
    • Tech Tribe: https://thetechtribe.com
    • Robin Robbins: https://technologymarketingtoolkit.com
    • Roosevelt New Orleans: https://www.therooseveltneworleans.com
    • Magnetic Marketing: https://magneticmarketing.com

    SPONSORS:

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    24 min
  • Podnutz Pro Replay “Time to Make the Donuts” (EP 898)

    Podnutz Pro Replay “Time to Make the Donuts” (EP 898)
    Sep 4 2025

    Floods, failed DIY, and donut debates! This episode covers everything from home catastrophes to the practical realities of IT support when clients do things their own way. This episode with Matt delivers more laughs, hard lessons, and hands-on IT advice than a week in the field.

    Why listen:

    • Learn how a simple bathtub disaster led to a total home overhaul and $15,000 in repairs
    • Get actionable advice for dealing with insurance after accidents
    • Discover the right way to upgrade computers for secure domain access
    • Hear real stories of client mishaps and IT best practices
    • Find out why Fab’s Auto Backup is a must-have for migrations
    • Laugh at DIY attempts and over-the-top donut searches
    • Grab insider tips for TechCon Unplugged events

    The WMIC Command to Retrieve the Windows Product Key: wmic path softwarelicensingservice get OA3xOriginalProductKey

    Companies, Products, Books Mentioned:

    • TechCon Unplugged: https://techconunplugged.com/
    • FABs Auto Backup: https://www.fpnet.fr/
    • ConnectWise: https://www.connectwise.com/
    • QuickBooks: https://quickbooks.intuit.com/
    • SolarWinds: https://www.solarwinds.com/
    • Lenovo: https://www.lenovo.com/
    • Dell: https://www.dell.com/
    • Property Brothers: https://www.hgtv.com/shows/property-brothers
    • Amazon: https://www.amazon.com/
    • D7 (PC Tech Tool): https://www.foolishit.com/d7/

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    1 h et 3 min