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What the M

What the M

Auteur(s): Kent D. McPhail and Stephen M. Hladik
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 Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.© 2026 What the M Économie
Épisodes
  • Episode 65 - Sam Hantosh

    Episode 65 - Sam Hantosh
    Feb 23 2026

    The 65th episode of What the M features Sam Hantosh, Real Estate Broker at RE/MAX Team 2000.

    In this episode, Kent and Steve sit down with Sam to talk about what Real Estate Owned (“REO”) Sales are and what it is like to be the boots on the ground— from securing possession, to getting a property ready to market, to securing a sale. The REO process is a vital part of the finalization of the foreclosure process, and it takes not only a lot of work but a lot of skill to assist servicers in getting these properties sold. Sam has been a longtime participant in the REO market in Michigan, who brings with him a great deal of experience, know-how and advice. Most listeners of What the M see REO from the servicing or asset management side; on today’s episode, Sam talks to Kent and Steve about what actually happens once the property hits the market.

    Welcome to What the M, Sam!

    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    36 min
  • Episode 64 - John Dunnery Returns

    Episode 64 - John Dunnery Returns
    Feb 9 2026

    The 64th episode of What the M features John Dunnery, Loan Servicing Manager at Compu-Link Corporation.

    Another longtime friend of the show is back for his 2nd visit! John Dunnery returns to What the M and, as always, brings a wealth of valuable information with him. This time around, John is here to discuss reverse mortgages: the differences between reverse and more traditional “forward” mortgages, the regulatory and compliance hurdles that reverse mortgage servicers face, and other unique aspects of this growing industry.

    John Dunnery has a BA from Boston University, a Master’s Degree from the University of Oklahoma, and a JD from the University of Tulsa. He has held senior loan servicing roles with Pacific Union Financial, JP Morgan Chase, Wachovia, and Mr. Cooper, as well as serving as a Senior Director of NSO within Fannie Mae.

    Welcome BACK to What the M, John!

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    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    33 min
  • Episode 63 - Marcel Bryar Returns

    Episode 63 - Marcel Bryar Returns
    Jan 26 2026

    The 63rd episode of What the M features Marcel Bryar, Founder and Managing Director of Mortgage Policy Advisors, LLC.

    A longtime friend of the show is back for his 2nd visit! Marcel Bryar’s 25+ years of experience in mortgage operations, regulation, and policy oversight make him an invaluable industry resource. We feel incredibly fortunate to have him back on the show to share his thoughts on the rise of contested litigation in default servicing, the challenges servicers face with compensation, and the importance of effectively communicating these complexities to jurors (along with, of course, his latest thoughts on the World Cup!)

    Welcome BACK to What the M, Marcel!

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    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    27 min
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