Titres dans Service à la clientèle
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Dealing with Difficult People
- Auteur(s): Roy Lilley
- Narrateur(s): Timothy Andrés Pabon
- Durée: 3 h et 41 min
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Dealing with Difficult People
- Narrateur(s): Timothy Andrés Pabon
- Durée: 3 h et 41 min
- Date de publication: 2019-05-28
- Langue: Anglais
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Prix courant: 21,00 $
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- Auteur(s): Shep Hyken
- Narrateur(s): Timothy Andrés Pabon
- Durée: 3 h et 20 min
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- Narrateur(s): Timothy Andrés Pabon
- Durée: 3 h et 20 min
- Date de publication: 2018-04-11
- Langue: Anglais
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Prix courant: 21,00 $
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Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- Auteur(s): Chuck Blakeman
- Narrateur(s): Eric Burgher
- Durée: 6 h et 8 min
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Are you tired of cold calls and the constant pressure of chasing new leads? In Sell Less, Earn More discover a revolutionary approach to sales that transforms how you do business. Instead of transactional encounters with strangers, learn how to double your income by deepening relationships with people you already know. This book is your cure for the common cold call. Imagine never having to pitch to a stranger again. Instead, what if you could naturally attract more business and boost your income by focusing on genuine connections with your existing network?
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Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- Narrateur(s): Eric Burgher
- Durée: 6 h et 8 min
- Date de publication: 2025-03-18
- Langue: Anglais
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Prix courant: 17,53 $
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27 Tribe Secrets
- The Psychological Strategies to Attract, Convert, Engage, and Retain Customers for Life While Building a Thriving Community That Never Leaves You
- Auteur(s): Funk Roberts, Rick Tielemans, Mike Tielemans
- Narrateur(s): Michael F. Walworth
- Durée: 4 h et 12 min
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Written by Funk Roberts with Mike and Rick Tielemans, known as The Tribe Guys, this book draws on decades of combined experience and deep research into what makes communities so powerful. Mike and Rick dedicated years to studying the positive aspects of cult psychology and human behavior, uncovering timeless principles that drive loyalty, connection, and influence. By applying these 27 secrets, the team built Funk Roberts' Over 40 Alpha Membership into a $3.5 million success, and Funk has helped build other multi-six-figure Tribe-based businesses.
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27 Tribe Secrets
- The Psychological Strategies to Attract, Convert, Engage, and Retain Customers for Life While Building a Thriving Community That Never Leaves You
- Narrateur(s): Michael F. Walworth
- Durée: 4 h et 12 min
- Date de publication: 2025-03-14
- Langue: Anglais
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Prix courant: 18,74 $
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Auteur(s): Nick Mehta, Robin Van Lieshout
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
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Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
- Date de publication: 2023-12-26
- Langue: Anglais
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Prix courant: 22,26 $
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Stop the Hassle
- Simplify, Satisfy, and Succeed
- Auteur(s): Jim Bramlett
- Narrateur(s): Ben Hauck
- Durée: 5 h et 21 min
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Discover the power of eliminating customer hassles with insights from seasoned entrepreneur Jim Bramlett. With over four decades of experience running successful businesses, Jim reveals the secrets to enhancing customer loyalty and driving profitability by simplifying the customer experience.
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Stop the Hassle
- Simplify, Satisfy, and Succeed
- Narrateur(s): Ben Hauck
- Durée: 5 h et 21 min
- Date de publication: 2024-11-26
- Langue: Anglais
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Prix courant: 25,00 $
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Chat GPT: Is the Future Already Here?
- Auteur(s): Rodrigo Serzedello
- Narrateur(s): Ben Hauck
- Durée: 51 min
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Have you heard about this new buzz word: ChatGPT? If you have not, it is one of the most interesting topics in technology and artificial intelligence (AI) in the last decade. Even Microsoft invested about $10 billion dollars in it.
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Chat GPT: Is the Future Already Here?
- Narrateur(s): Ben Hauck
- Durée: 51 min
- Date de publication: 2023-02-17
- Langue: Anglais
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Prix courant: 4,78 $
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Auteur(s): Deb Duncan, Todd Duncan
- Narrateur(s): Christopher Grove, Janet Metzger
- Durée: 53 min
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Narrateur(s): Christopher Grove, Janet Metzger
- Durée: 53 min
- Date de publication: 2019-04-01
- Langue: Anglais
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Prix courant: 7,00 $
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It Starts with Clients
- Your 100-Day Plan to Build Lifelong Relationships and Revenue
- Auteur(s): Andrew Sobel
- Narrateur(s): Steve Menasche
- Durée: 7 h et 39 min
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Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research, including personal interviews with over 3,000 top executives, into a practical road map for winning more new clients and growing your existing relationships. You'll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business.
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It Starts with Clients
- Your 100-Day Plan to Build Lifelong Relationships and Revenue
- Narrateur(s): Steve Menasche
- Durée: 7 h et 39 min
- Date de publication: 2020-05-12
- Langue: Anglais
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Prix courant: 22,26 $
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The Cult of the Customer
- Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- Auteur(s): Shep Hyken
- Narrateur(s): Timothy Andrés Pabon
- Durée: 6 h et 14 min
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In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. He describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement".
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The Cult of the Customer
- Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- Narrateur(s): Timothy Andrés Pabon
- Durée: 6 h et 14 min
- Date de publication: 2018-11-20
- Langue: Anglais
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Prix courant: 22,26 $
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For What It's Worth
- Business Wisdom from a Pawnbroker
- Auteur(s): Les Gold
- Narrateur(s): Walter Dixon
- Durée: 3 h et 52 min
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Les Gold has been in business since age 12, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. In this entertaining, honest book, Gold takes you inside some of his weirdest, wackiest deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business - and neither should you.
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For What It's Worth
- Business Wisdom from a Pawnbroker
- Narrateur(s): Walter Dixon
- Durée: 3 h et 52 min
- Date de publication: 2013-06-13
- Langue: Anglais
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Prix courant: 23,14 $
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Auteur(s): Shep Hyken
- Narrateur(s): Timothy Andrés Pabon
- Durée: 4 h et 41 min
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Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Narrateur(s): Timothy Andrés Pabon
- Durée: 4 h et 41 min
- Date de publication: 2018-11-13
- Langue: Anglais
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Prix courant: 22,26 $
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Auteur(s): Erik Peterson, Tim Riesterer, Conrad Smith, Autres
- Narrateur(s): Jim Tedder
- Durée: 7 h et 21 min
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The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrateur(s): Jim Tedder
- Durée: 7 h et 21 min
- Date de publication: 2021-09-24
- Langue: Anglais
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Prix courant: 24,73 $
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- Auteur(s): Jon Picoult
- Narrateur(s): Jon Picoult
- Durée: 8 h et 58 min
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If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with - not just shaping their experiences, but also shaping their memories.
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Great info but too much blah blah
- Écrit par Steve le 2022-12-12
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- Narrateur(s): Jon Picoult
- Durée: 8 h et 58 min
- Date de publication: 2022-01-18
- Langue: Anglais
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Prix courant: 22,26 $
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The Power of Customer Experience: 5 Elements To Make An Impact
- Auteur(s): Elizabeth Dixon
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
- Date de publication: 2023-05-01
- Langue: Anglais
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Prix courant: 18,74 $
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- Auteur(s): Joe Vitale, Jeffrey Gitomer - foreword
- Narrateur(s): Steve Menasche
- Durée: 9 h et 5 min
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There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- Narrateur(s): Steve Menasche
- Durée: 9 h et 5 min
- Date de publication: 2018-08-28
- Langue: Anglais
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Prix courant: 21,92 $
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Winning the Customer
- Turn Consumers into Fans and Get Them to Spend More
- Auteur(s): Lou Imbriano
- Narrateur(s): Charles Bice
- Durée: 8 h et 45 min
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Filled with practical information and written in Lou's inimitable conversational style, Winning the Customer is your all-pro offensive attack against old, ineffective methods and flat results. Lou's tools will give any business an inspired team, supersized income, and a virtual stadium full of engaged, high-paying customers.
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Winning the Customer
- Turn Consumers into Fans and Get Them to Spend More
- Narrateur(s): Charles Bice
- Durée: 8 h et 45 min
- Date de publication: 2021-08-10
- Langue: Anglais
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Prix courant: 24,73 $
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- Auteur(s): Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrateur(s): Chloe Cannon
- Durée: 10 h et 6 min
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If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
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The Best Book for Customer Success!
- Écrit par Utilisateur anonyme le 2022-09-28
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- Narrateur(s): Chloe Cannon
- Durée: 10 h et 6 min
- Date de publication: 2020-07-31
- Langue: Anglais
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Prix courant: 27,83 $
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Auteur(s): Edgar Papke
- Narrateur(s): Don Hagen
- Durée: 8 h et 16 min
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Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Narrateur(s): Don Hagen
- Durée: 8 h et 16 min
- Date de publication: 2014-07-25
- Langue: Anglais
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Prix courant: 33,39 $
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Personalized
- Customer Strategy in the Age of AI
- Auteur(s): Mark Abraham, David C. Edelman
- Narrateur(s): Christopher Douyard
- Durée: 8 h et 12 min
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Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization. Personalized is a playbook for delivering true personalization at scale. With detailed examples across industries—including retail, health care, banking, technology, and travel—this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.
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Personalized
- Customer Strategy in the Age of AI
- Narrateur(s): Christopher Douyard
- Durée: 8 h et 12 min
- Date de publication: 2024-11-05
- Langue: Anglais
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Prix courant: 21,92 $
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