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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

All Thorn wanted was to be a Battle Mage. He had the talent, and his whole future was before him. On the day of Choosing, he finds things don't always go as planned. Suddenly Thorn's life is thrown into fast forward, and he finds himself in a world not of his own choosing. In a world of spaceships and blasters, instead of horses and swords, Thorn needs to adapt and survive, make new allies, and rediscover that although nothing is familiar, he's still a Mage, and pirates and slavers beware.

One year ago, Lucy’s sister, Nicki, left to meet friends at a pub in Dublin and never came home. The third Irish woman to vanish inexplicably in as many years, the agony of not knowing what happened that night has turned Lucy’s life into a waking nightmare. So, she’s going to take matters into her own hands. Angela works as a paper-pusher in the Missing Persons Unit, but wants nothing more than to be a fully fledged member of An Garda Síochána, the Irish police force. With the investigation into the missing women stalled, she begins pulling on a thread that could break the case wide open.

BE 2.0 is a new and improved version of the book that Jim Collins and Bill Lazier wrote years ago. In BE 2.0, Jim Collins honors his mentor, Bill Lazier, who passed away in 2005, and reexamines the original text of Beyond Entrepreneurship with his 2020 perspective. The book includes the original text of Beyond Entrepreneurship, as well as four new chapters and 15 new essays. BE 2.0 pulls together the key concepts across Collins' 30 years of research into one integrated framework called The Map.

Ryder, Garrett, Kenzo, and Diesel - The Vipers. Their deals are as sordid as their business, and their reputation is enough to bring a grown man to his knees, forcing him to beg for mercy. They are not people you mess with, yet my dad did. The old man ran up a debt with them and then sold me to cover his losses. Yes, sold me. They own me now. I’m theirs in every sense of the word. But I’ve never been meek and compliant.

Sophie Whalen is a young Irish immigrant so desperate to get out of a New York tenement that she answers a mail-order bride ad and agrees to marry a man she knows nothing about. San Francisco widower Martin Hocking proves to be as aloof as he is mesmerizingly handsome. Sophie quickly develops deep affection for Kat, Martin's silent five-year-old daughter, but Martin's odd behavior leaves her with the uneasy feeling that something about her newfound situation isn't right.

1820: Sophia Ashmore-Percy reluctantly accompanies her husband James to a remote Greek island, where he searches for rare biological specimens. Once there, however, she sets on her own voyage of discovery—stumbling across the very creature he is looking for, making an unexpected connection with a local woman, and ultimately reconsidering her marriage, life, and own desires. Decades later, audiologist Henry Latimer is sent to the home of industrialist Sir Edward Ashmore-Percy and tasked with curing the man’s young daughter, Philomel, of her deafness.

This groundbreaking international bestseller lays to rest many myths about the Holocaust: that Germans were ignorant of the mass destruction of Jews, that the killers were all SS men, and that those who slaughtered Jews did so reluctantly. Hitler's Willing Executioners provides conclusive evidence that the extermination of European Jewry engaged the energies and enthusiasm of tens of thousands of ordinary Germans.

Current day, Oxford, England. Young American scholar Kendra Van Zant, eager to pursue her vision of a perfect life, interviews Isabel McFarland just when the elderly woman is ready to give up secrets about the war that she has kept for decades...beginning with who she really is. What Kendra receives from Isabel is both a gift and a burden--one that will test her convictions and her heart.

This oral history takes the listener behind the curtain for all the show's highlights, from its origins as Comedy Central's underdog late-night program hosted by Craig Kilborn to Jon Stewart's long reign to Trevor Noah's succession, rising from a scrappy jester in the 24-hour political news cycle to become part of the beating heart of politics - a trusted source for not only comedy but also commentary, with a reputation for calling bullshit and an ability to effect real change in the world.

In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that the Objectives and Key Results system has spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.

Landon Reed is an ex-quarterback convicted of organizing a points-shaving scheme. During his time in prison, he found forgiveness and faith and earned his law degree. Now he longs for an opportunity to prove his loyalty and worth. Be careful what you ask for. Harry McNaughton is one of the founding partners of McNaughton & Clay and the only lawyer willing to take a chance employing an ex-con-turned-lawyer.

Dublin, 1962. Within the gated grounds of the convent of the Sisters of the Holy Redemption lies one of the city's Magdalen Laundries. Once places of refuge, the laundries have evolved into grim workhouses. Some inmates are "fallen" women - unwed mothers, prostitutes, or petty criminals. Most are ordinary girls whose only sin lies in being too pretty, too independent, or tempting the wrong man. Among them is 16-year-old Teagan Tiernan, sent by her family when her beauty provokes a lustful revelation from a young priest.

Ethan Wate thought he was getting used to the strange, impossible events happening in Gatlin, his small Southern town. But now that Ethan and Lena have returned home, strange and impossible have taken on new meanings. Swarms of locusts, record-breaking heat, and devastating storms ravage Gatlin as Ethan and Lena struggle to understand the impact of Lena's Claiming. Even Lena's family of powerful Supernaturals is affected - and their abilities begin to dangerously misfire. As time passes, one question becomes clear: What - or who - will need to be sacrificed?

Decline can be avoided. Decline can be detected. Decline can be reversed. Amidst the desolate landscape of fallen great companies, Jim Collins began to wonder: How do the mighty fall? Can decline be detected early and avoided? How far can a company fall before the path toward doom becomes inevitable and unshakable? How can companies reverse course?

In the not-too-distant future, during an unacknowledged mission inside the Syrian border, a government operative unwittingly triggers an incredible event that alters the course of society. A terrible weapon has been unleashed - a weapon that, left to run its course, will destroy the moral fabric of humanity.

Everyone thinks Emmy Dockery is crazy. Obsessed with finding the link between hundreds of unsolved cases, Emmy has taken leave from her job as an FBI researcher. Now all she has are the newspaper clippings that wallpaper her bedroom, and her recurring nightmares of an all-consuming fire. Not even Emmy's ex-boyfriend, field agent Harrison "Books" Bookman, will believe her that hundreds of kidnappings, rapes, and murders are all connected.

Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the 21st century and beyond.

Paige Mahoney has eluded death again. Snatched from the jaws of captivity and sent to a safe house in the Scion Citadel of Paris, she finds herself caught between factions that seek Scion’s downfall and those who would kill to protect the puppet empire. The mysterious Domino Program has plans for Paige, but she has ambitions of her own in this new citadel. With Arcturus at her side, she embarks on an adventure that will lead her from the catacombs of Paris to the glittering hallways of Versailles.

The war with the Raven Sect is taking Hadjar further and further away from his original goal. This time, he's ended up in another world—the world of the Spirits and Fae. The General has already been here before, but he's never tried to do something as audacious as stealing a treasure from one of the Queens. What will this latest adventure lead to?