Building Management

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change.

In dynamic, fiercely competitive markets you must have confidence in your business strategy, especially when the future of your company is at stake. Rather than make untested, unilateral decisions, war game strategies with your leadership team in a safe workshop environment. In Competitive Success: Building Winning Strategies with Corporate War Games, Arjan Singh, a top competitive intelligence (CI) expert consultant, shows you how to build winning strategies step-by-step.

A financial plan is a comprehensive evaluation of an investor's current and future financial state. When we have a financial plan, we can start to initiate procedures and strategies laid out in the plan to accomplish our objectives. Find out how to make a financial strategy that covers everything from protecting your short-term investments to saving for your retirement.

Mastering the Cube skillfully lays out proven organization design principles. Comparing today's complex organizations to a Rubik's Cube, the authors explain how focusing improvement efforts on just one or two facets of the organization is akin to concentrating on just one side of the cube. Doing so is bound to affect - and more likely jumble - the other areas needed to generate a healthy and sustainable organization. They advocate stepping back and taking a systems-wide, comprehensive view of change and bringing all elements into alignment with strategy.

Explore transformative wisdom in The Katana Mindset, a unique guide that links the ancient art of Japanese sword-making to personal growth and resilience. Based on years of experience in Japan's hospitals, dojos, and monasteries, this book illustrates how forging a katana mirrors our journey toward strength and purpose.

Being a good manager is not a natural skill for anyone, but it’s an easy-to-learn discipline that will allow you to develop a strong team and create an environment that amplifies the skills of everyone on your team. This book breaks down the basics of each aspect that new managers struggle with most. New Managers covers key leadership topics facing any manager.

Major General Joseph P. Franklin (ret.) believes almost everything that he is as an adult can be traced back to his days at West Point, where he was not only a cadet but an instructor, football coach, and eventually Commandant of Cadets. U.S. Military Academy graduates are found at the highest levels in every walk of life: military, education, business, medicine, law, and government. However, you don't have to graduate from the U.S. Military Academy to embrace its ideals or to benefit from the wisdom that is taught there.

With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.

In The Family Nest Egg, estate-planning attorney and mother Laura Meier provides a breakthrough program of inspiring real-life stories and time-tested legal, financial, and practical tips to move our families from stress to success and security.

The Purpose Effect is aimed at both leaders and employees who wish to achieve a purpose mind-set on a personal level, for the organization where they are employed, and in their role at work, too. A business leader who is committed to purpose will create purpose for the organization. An employee who feels his/her personal sense of purpose is being fulfilled at work will be an invaluable asset to productivity and success.

Introducing Building Resilience, a groundbreaking guide designed to teach you that resilience isn’t just a buzzword tossed around in self-help circles; it’s a way of life.

Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.

These days, it is more difficult than ever to build a business that can remain competitive in a world where customers can find your competition with just the click of a mouse. While there is only so much you can do when it comes to adjusting your profit margins, you can still find success by adjusting the method that will complete the processes in making your business successful. Making a business into a Lean business can give it the competitive advantage that the perpetual buyers’ market takes away.

Discover the transformative power of emotional intelligence as you journey through seven simple steps to unleash your full potential and lead a more fulfilling life. Are you tired of recurring conflicts, be it with loved ones, your boss, or close friends? Break free from the cycle of destructive arguments and learn to manage your emotions effectively.

Community Market Fit is a powerful guide for founders, creators, and marketers who want to build thriving communities around their products, brands, or ideas. In a world where attention is fragmented and loyalty is rare, this book shows you how to create something people actually want to be part of. Through timeless principles, real-world case studies, and modern strategy, you’ll learn how to craft communities that fuel word-of-mouth, drive sustainable growth, and turn customers into evangelists.

It’s time for a new vision of leadership, one with more heart, more connection, more honesty, and deeper vulnerability. Whether you have been newly promoted to a leadership position or have been in the seat for many years, there is something for everyone in this book. You may have noticed that employing the same skills and tactics you used in your role as a team member now that you’re a leader has left you with some major bumps and bruises.

This book provides a detailed, step-by-step account of how fraud can be committed in the construction industry, narrated through the experiences of Robert, a former project manager who orchestrated a sophisticated scheme to siphon funds using a fake vendor. Combining his personal story with actionable insights, Robert reveals the vulnerabilities that allow fraud to thrive, the devastating consequences of unethical behavior, and the strategies businesses can adopt to protect themselves.

We are surrounded by choices. If we want to watch a movie, we have multiple platforms we can choose from. If we grow tired of a friend or conversation, we leave them on read. It's never been easier to tune out and make a switch when something doesn't go perfectly or when we are offended. It's easy to cancel something from our lives when it comes to technology, television shows, or choices of food and drinks. But what about canceling friends or family members when we are disappointed or offended by them?

In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.