Business Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

The subject of “design thinking” is the rage at business schools, throughout corporations, and increasingly in the popular press—due in large part to work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of...

Whatever the desires of your heart, Change Your World will guide you through the entire process to take action and start making an impact today right where you are. You can bring about positive, lasting change in the world and you don’t have to be rich and famous or lead a big organization to...

A Course in Miracles is profound, deeply moving, and as boring to read as a bookshelf assembly manual. Ask for a show of hands at any self-help gathering, and 95 percent will happily admit to owning the dense blue book that's a famous resource for spiritual transformation. Ask the obvious...

Kotter and co-author Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

Boundless Leadership provides a complete and systematic roadmap to finding meaning in your work, unleashing your full potential, and inspiring your team with resilience, innovation, compassion, and confidence. Contemplative neuropsychiatrist Joe Loizzo, MD, PhD, and executive advisor Elazar Aslan, MBA, PCC, reveal a new science-based vision of leadership that introduces disciplines of mind, heart, and body to help leaders cultivate clarity, compassion, and fearlessness for themselves and throughout their organization.

Based on the internationally-renowned personal development course The Hoffman Process, You Can Change Your Life will help you identify issues in your past that are limiting the way you live and act today. It will empower you to challenge compulsive patterns of behaviour from your childhood that are still playing out in your adult life, and then teach you how to forgive, heal and move on.

""By far the best book on investing ever written."" —Warren Buffett The definitive book on value investing, this hardcover edition feature’s Benjamin Graham’s original wisdom from 1949 and includes a foreword by John C. Bogle, founder of The Vanguard Group The greatest investment advisor...

FINALLY GET EVERYTHING YOU WANT OUT OF LIFE In this transformative audiobook, Mimi Bouchard, founder of the revolutionary Activations app, offers simple but powerful strategies to shift every aspect of your life – from your health and relationships to your career and finances – and help you...

Change your mind to change your life—discover the neuroscience of a better you in this revolutionary book from neuroscientist and online sensation Nicole Vignola that teaches you how to rewire your brain to achieve peak mental wellbeing. Are you stuck in a habit of believing you are not good...

In his latest engrossing work of business fiction, best-selling author Patrick Lencioni provides a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...

Based on Stanford University psychologist Kelly McGonigal's wildly popular course "The Science of Willpower," The Willpower Instinct is the first book to explain the science of self-control and how it can be harnessed to improve our health, happiness, and productivity. Informed by the latest...

Unleash the Power of Storytelling offers a practical roadmap to crafting and delivering more powerful, persuasive stories that you can use to get more of what you want out of your career and your life. Study after study confirms that stories have unparalleled power to break down walls, build trust, and influence people to act. More than facts and data alone, stories are fundamental to capturing and expressing our ideas, wishes, and beliefs and getting the results we want.

NATIONAL BESTSELLER Bestselling economist Jeff Rubin warns that the shock inflation of 2021 is the front of a perfect storm of war, supply-chain disruption, geopolitical realignment, domestic upheaval, and energy scarcity that will change everything. During the pandemic, government deficits...

Ten years after the worldwide bestseller Good to Great, Jim Collins returns withanother groundbreaking work, this time to ask: why do some companies thrive inuncertainty, even chaos, and others do not? Based on nine years of research,buttressed by rigorous analysis and infused with engaging...

NEW YORK TIMES BESTSELLER NAMED A BEST BOOK OF THE YEAR BY OPRAH DAILY, ADAM GRANT, CHIEF EXECUTIVE MAGAZINE, AND MORE A revolutionary guide to fixing what’s not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage...

NEW YORK TIMES BESTSELLER The founder and co-CEO of Salesforce delivers an inspiring vision for successful companies of the future—in which changing the world is everyone’s business. “An urgent and compelling book for anyone in business who yearns to fulfill a higher mission in the...

NATIONAL BESTSELLER Rediscover the superpower that makes good things happen, from the professor behind Yale School of Management's most popular class “The new rules of persuasion for a better world.”—Charles Duhigg, author of the bestsellers The Power of Habit and Smarter Faster...