Business Communications Management

People don't always communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a conversation that steadily unravels into misunderstandings, confusion, and even hostility. You can take charge - and you can make a difference! Breakthrough Communication provides easy-to-implement strategies for virtually any business situation, whether it's one-on-one or within a group.

The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers.

Laurie Beth Jones, management expert and business consultant extraordinaire, noticed that of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good.

Whether you're involved in a labor-management dispute or a landlord-tenant disagreement, considering a major purchase or overseeing a large commercial transaction, there are elements that are common to all negotiations. This book walks the listener through the world of negotiating in an easy-to-follow, step-by-step fashion, covering the macro and micro-process of negotiations, the importance of adequate preparation, knowledge of the rules, and the role and usefulness of a mediator.

Authenticity, compassion, and alignment are the new paths to leadership success. Whether you’re the coach of a sports team; a nonprofit executive; or leading a small organization, or Fortune 500 company, the secret sauce lies in your ability to connect. Don't know how, or what to do? Executive coach, business professor, and author Dr. Michelle K. Johnston, along with the voices of 18 leaders at large and small organizations across North America, South America, and Europe, empower you to project your authentic leadership style. Start listening!

Negotiations are challenging and sometimes scary. You prepare and know what you want, but then things go terribly wrong. Your emotions get in the way. Sometimes you don’t even try, or lose your way and fail to achieve your objectives. This audiobook helps you get out of your own way, manage your emotions, and negotiate effectively.

Charismatiker fallen nicht vom Himmel - sie werden gemacht! In einer komplexen Welt voller Veränderungen und Widersprüche brauchen Führungskräfte eine besondere Stärke: eine Ausstrahlung, die auf andere inspirierend, orientierend und anziehend wirkt. Doch was macht eine charismatische Persönlichkeit aus? Um dem Phänomen Charisma auf die Spur zu kommen, beschäftigt sich Christiane Deters mit dem Leben und Wirken sechs bekannter Persönlichkeiten: Coco Chanel, Elisabeth Selbert und Ruth Bader Ginsburg sowie Martin Luther King, Barack Obama und Willy Brandt.

Für wen ist dieses Hörbuch? Das Hörbuch ist an Menschen in Führungspositionen gerichtet, die aufgrund ihrer beruflichen Herausforderungen wenig Zeit haben und sich dennoch eine harmonische und inspirierende Beziehung wünschen. Profitieren Sie von geballtem Wissen und Erfahrungswerten, die die Autorin in den letzten 20 Jahren in ihrer eigenen Beziehung mit einer Führungskraft gesammelt hat.

Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are "not like you," you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate-even if they have very different values, lifestyles, or priorities.

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!

This audiobook helps to remove the fear of misunderstanding when one expresses love in a corporate environment by teaching them to do this through their actions toward those they lead, by elevating those led to a place of honor and prominence. Treating them with more care and concern than is normally encountered in the corporate world of today. Put aside your concerns of appropriate behavior and do a deep dive into how to change your mindset on leading from a place of love.

Mental toughness is your ability to posturize scenario. It is often referred to as one of the most important psychological attributes underpinning people's success. It is necessary for parents, entrepreneurs, business managers, and even the medical workers. Successful people always have a strong attitude to all their surrounding things that help them achieve their desired goals without obstacles. The mentally strong people always lead in their workplaces, families, and friends.

Up to today, you've been behaving the way you do because of old internal programming and the attitudes that support those patterns. You may consider alternatives, but most of the time you tend to run on autopilot from your past learning. Within the framework of your thinking and focus, are you directing your destiny and life intentionally or are you going through life by default? That is a choice. The goal of The Achievement Manifesto is to give you a comprehensive formula for generating the success you desire - both personally and professionally.

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

The Charisma Code is a handbook for connecting across cultures. The best connectors are the biggest influencers, and those who influence culture change the world. The key is unleashing your inner soul force - your charisma - to attract, connect, engage and bring value to your relationships. In her barrier-breaking book, cultural anthropologist, Robin Sol reveals how anyone can tap the language beyond words to build bridges, open doors, or start revolutions.

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

Best-selling author Robert E. Quinn ( Deep Change, 90,000 copies sold) and his son, Ryan Quinn, show through personal experience and scientific research how anyone can become a positive force in any situation through a proven method to increase his or her level of influence and effectiveness.

In Get Better: 15 Proven Practices to Build Effective Relationships, FranklinCovey's chief people officer, Todd Davis, explains that an organization's greatest asset isn't its people; rather, it's the relationships between its people that is the greatest predictor of personal effectiveness. In the end, employees' ability to build and sustain great relationships is an organization's ultimate competitive advantage.

Lezioni in aula con Francesco Muzzarelli che spiega come costruire e gestire un team di successo...

Learn the authentic leadership skills that drive today's workforce to excel. Ignite: Real Leadership, Real Talk, Real Results is an honest guide to achieving lasting business success by becoming a more authentic leader. Leaving behind the boring and mundane, this guide cuts to the chase with a frank and forthright style to provide insight that can radically transform your business.